Remote Live Chat Representative

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Job Details

Full Time

Location

Ontario

Salary

dollar sign 21 to 40 per hour (plus commission)

Job Description

Location: Remote
Job Type: Full-Time/Part-Time (depending on need)

Job Summary:
The Remote Live Chat Representative is responsible for engaging with customers through live chat platforms to answer questions, resolve issues, and provide a positive online experience. This role requires quick thinking, excellent written communication skills, and the ability to multitask efficiently in a remote environment.

Key Responsibilities:

Respond promptly to customer inquiries via live chat systems.
Provide accurate, helpful information regarding products, services, or policies.
Handle multiple chats simultaneously while maintaining high quality and accuracy.
Troubleshoot customer issues and escalate when necessary to the appropriate teams.
Maintain detailed records of customer interactions and resolutions.
Meet established performance targets for response time, customer satisfaction, and chat volume.
Follow company protocols for communication style, tone, and problem resolution.
Continuously develop knowledge of products, services, and promotions to assist customers effectively.

Required Skills and Qualifications:

High school diploma or equivalent; additional education is a plus.
Previous experience in live chat support, customer service, or a related field.
Excellent typing skills (minimum 50 words per minute preferred) with high accuracy.
Strong written communication skills with a professional and friendly tone.
Ability to multitask, prioritize, and manage time effectively.
Comfortable navigating multiple systems and platforms simultaneously.
Self-motivated with the ability to work independently in a remote setting.
Proficient in using CRM software and chat management tools.

Work Environment:

Must have a stable internet connection, computer, and a quiet, distraction-free workspace.
May require flexible scheduling, including weekends or evenings, based on chat volume.

About TD

TD Bank Group, officially known as Toronto-Dominion Bank, is one of Canada’s largest and most respected financial institutions. Headquartered in Toronto, Ontario, it was founded in 1855 and became TD Bank after the merger of the Bank of Toronto and the Dominion Bank in 1955. As of 2025, it employs over 90,000 people worldwide and is led by CEO Bharat Masrani. TD is one of the “Big Five” Canadian banks and is well-known for its strong customer service, innovative banking technology, and a workplace culture that emphasizes diversity, equity, and inclusion (DEI). TD operates across multiple sectors including retail banking, commercial and corporate banking, wealth management, technology, data analytics, cybersecurity, and risk management. It’s also widely recognized for its inclusive hiring practices, internal career growth opportunities, flexible work models, and commitment to sustainability—aiming for net-zero carbon emissions by 2050. In the U.S., TD operates as TD Bank, America’s Most Convenient Bank®, with a major presence along the East Coast and headquarters in Cherry Hill, New Jersey. The bank serves over 27 million customers globally, with more than 16 million digital users and over 2,200 branches across North America. With a market cap of around $130 billion CAD, TD continues to be a top choice for professionals looking for stability, growth, and a values-driven environment. Employees are drawn to its competitive pay, strong benefits, focus on mental health, learning and development programs, and a reputation for being one of Canada’s Top Employers year after year.