Remote Email Support Representative

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Job Details

Full Time

Location

Ontario

Salary

dollar sign 21 to 40 per hour (plus commission)

Job Description

Remote Email Support Representative
Location: Remote
Job Type: Full-Time/Part-Time (depending on need)

Job Summary:
The Remote Email Support Representative is responsible for handling customer inquiries, concerns, and requests through email communications. This role demands strong written communication skills, attention to detail, and the ability to manage multiple email threads efficiently while working independently from a remote location.

Key Responsibilities:

Respond to customer emails in a timely, professional, and helpful manner.
Resolve customer issues by providing clear instructions, information, or escalating to the appropriate department when needed.
Accurately document customer interactions, concerns, and resolutions.
Follow standard procedures for proper email handling and maintain consistency in tone and professionalism.
Stay updated on product knowledge, promotions, and company policies to effectively assist customers.
Meet individual and team goals related to response time, quality, and customer satisfaction.
Identify common customer issues and suggest improvements to processes or FAQs.
Manage and prioritize multiple incoming emails without sacrificing quality.

Required Skills and Qualifications:

High school diploma or equivalent; additional education or certifications are a plus.
Previous experience in customer service, especially in email or written support.
Excellent written communication skills, with strong grammar and attention to tone.
Ability to multitask and handle a high volume of emails efficiently.
Strong problem-solving skills and customer-focused mindset.
Familiarity with email management systems, CRM platforms, and help desk software.
Self-motivated with the ability to work independently and stay organized.
Basic proficiency in Microsoft Office and Google Workspace tools.

Work Environment:

Must have reliable internet, a computer, and a quiet workspace.
May require flexible working hours to meet customer needs across different time zones.

About TD

TD Bank Group, officially known as Toronto-Dominion Bank, is one of Canada’s largest and most respected financial institutions. Headquartered in Toronto, Ontario, it was founded in 1855 and became TD Bank after the merger of the Bank of Toronto and the Dominion Bank in 1955. As of 2025, it employs over 90,000 people worldwide and is led by CEO Bharat Masrani. TD is one of the “Big Five” Canadian banks and is well-known for its strong customer service, innovative banking technology, and a workplace culture that emphasizes diversity, equity, and inclusion (DEI). TD operates across multiple sectors including retail banking, commercial and corporate banking, wealth management, technology, data analytics, cybersecurity, and risk management. It’s also widely recognized for its inclusive hiring practices, internal career growth opportunities, flexible work models, and commitment to sustainability—aiming for net-zero carbon emissions by 2050. In the U.S., TD operates as TD Bank, America’s Most Convenient Bank®, with a major presence along the East Coast and headquarters in Cherry Hill, New Jersey. The bank serves over 27 million customers globally, with more than 16 million digital users and over 2,200 branches across North America. With a market cap of around $130 billion CAD, TD continues to be a top choice for professionals looking for stability, growth, and a values-driven environment. Employees are drawn to its competitive pay, strong benefits, focus on mental health, learning and development programs, and a reputation for being one of Canada’s Top Employers year after year.