Customer Support Specialist - TD

Location: Remote
Job Type: Full-Time / Part-Time
Department: Customer Support / Customer Experience
Reports To: Customer Support Manager / Team Lead

We are seeking a highly motivated Customer Support Specialist to join the TD team remotely. In this role, you will provide exceptional support to customers, addressing inquiries, resolving issues, and ensuring that each customer interaction is positive and professional. The ideal candidate will possess strong communication skills, technical troubleshooting abilities, and a commitment to delivering high-quality service.

• Provide exceptional customer service via phone, email, and live chat, responding to inquiries about products, services, or account-related issues.

• Assist customers with troubleshooting and resolving technical issues, account inquiries, billing questions, and general support needs.

• Maintain a professional and empathetic tone when communicating with customers, ensuring that each issue is resolved to the customer’s satisfaction.

• Accurately document customer interactions, feedback, and case resolutions in the CRM system.

• Work closely with internal teams (e.g., technical support, billing, sales) to escalate and resolve complex issues.

• Stay up-to-date on TD products, services, policies, and procedures to provide accurate and current information to customers.

• Ensure timely follow-up and resolution of outstanding issues, ensuring customer retention and satisfaction.

• Participate in training sessions and stay informed about product updates and industry trends.

• Proven experience in customer support, preferably in a remote or online environment.

• Excellent verbal and written communication skills with a customer-first approach.

• Ability to troubleshoot basic technical issues and navigate support platforms.

• Strong attention to detail and organizational skills.

• Ability to work independently and efficiently in a remote setting with a stable internet connection.

• Proficient in using customer service software (e.g., Zendesk, Freshdesk) and CRM tools.

• Comfortable working with financial services or products (if applicable to TD, such as banking or investments).

• Strong problem-solving skills and the ability to handle challenging situations with professionalism.

• Experience working in the financial services, banking, or related industry (if this is specific to TD Bank or a similar entity).

• Familiarity with digital banking tools and platforms.

• Knowledge of financial products or services and how to explain them to customers clearly.

• Bilingual skills (e.g., English and Spanish) are a plus, depending on the customer base.

• Ability to handle high-volume support queries while maintaining quality service.

• 100% remote work with flexible scheduling options.

• Competitive salary and performance-based bonuses.

• Paid time off and holiday benefits.

• Ongoing training and development opportunities.

• A collaborative and supportive work environment.