Social Media Support Agent - TD

Posted 17 hours ago

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Job Details

Full Time

Location

Ontario

Salary

dollar sign 21 to 40 per hour (plus commission)

Job Description

Job Type: Full-Time or Part-Time / Flexible Hours
Location: Remote (Work from Home)

Job Description:
We are looking for a motivated and customer-focused Social Media Support Agent to join our remote team. In this role, you will be responsible for engaging with customers across various social media platforms, providing assistance, answering questions, and ensuring a positive experience for all users.

Key Responsibilities:

Respond promptly to customer inquiries through social media channels (such as Facebook, Instagram, X/Twitter, LinkedIn, TikTok, etc.).
Provide accurate information and resolve issues professionally and efficiently.
Monitor company mentions, comments, and direct messages to address customer concerns.
Escalate complex issues to the appropriate internal teams when necessary.
Maintain a consistent brand voice and positive tone in all communications.
Track and report recurring issues, trends, and customer feedback.
Follow up with customers to ensure their issues are fully resolved.

Requirements:

Strong written communication skills with excellent grammar and spelling.
Familiarity with major social media platforms and messaging tools.
Ability to multitask and manage several conversations simultaneously.
Reliable internet connection and access to a computer or smartphone.
Self-starter with strong problem-solving abilities.
Ability to maintain professionalism and empathy even in challenging situations.

Preferred Qualifications:

Previous experience in customer support or social media management is a plus.
Knowledge of customer service best practices and digital etiquette.
Basic understanding of social media analytics and reporting tools.

Work Schedule:
Flexible hours; may include some evenings, weekends, or holidays based on customer activity.

Compensation:
Hourly rate or per-task payment depending on the assignment. Specific details will be provided during the hiring process.

About TD

TD Bank Group, officially known as Toronto-Dominion Bank, is one of Canada’s largest and most respected financial institutions. Headquartered in Toronto, Ontario, it was founded in 1855 and became TD Bank after the merger of the Bank of Toronto and the Dominion Bank in 1955. As of 2025, it employs over 90,000 people worldwide and is led by CEO Bharat Masrani. TD is one of the “Big Five” Canadian banks and is well-known for its strong customer service, innovative banking technology, and a workplace culture that emphasizes diversity, equity, and inclusion (DEI). TD operates across multiple sectors including retail banking, commercial and corporate banking, wealth management, technology, data analytics, cybersecurity, and risk management. It’s also widely recognized for its inclusive hiring practices, internal career growth opportunities, flexible work models, and commitment to sustainability—aiming for net-zero carbon emissions by 2050. In the U.S., TD operates as TD Bank, America’s Most Convenient Bank®, with a major presence along the East Coast and headquarters in Cherry Hill, New Jersey. The bank serves over 27 million customers globally, with more than 16 million digital users and over 2,200 branches across North America. With a market cap of around $130 billion CAD, TD continues to be a top choice for professionals looking for stability, growth, and a values-driven environment. Employees are drawn to its competitive pay, strong benefits, focus on mental health, learning and development programs, and a reputation for being one of Canada’s Top Employers year after year.