Remote Customer Service Representative

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Job Details

Full Time

Location

Ontario

Salary

dollar sign 21 to 40 per hour (plus commission)

Job Description

Remote Customer Service Representative
Location: Remote
Job Type: Full-Time/Part-Time (depending on need)

Job Summary:
The Remote Customer Service Representative is responsible for providing excellent support to customers via phone, email, chat, or other communication channels. This role focuses on resolving customer inquiries, offering information, and ensuring a positive customer experience while working independently from a remote location.

Key Responsibilities:

Respond to customer inquiries promptly through phone, email, or chat.
Resolve product or service issues by clarifying the customer's complaint, determining the cause, and finding the best solution.
Document customer interactions, transactions, feedback, and issues accurately.
Follow communication procedures, guidelines, and policies.
Escalate complex issues to the appropriate department when necessary.
Provide accurate, valid, and complete information using the right tools and resources.
Maintain a high level of professionalism and empathy with customers at all times.
Meet performance goals related to customer satisfaction, response times, and call quality.

Required Skills and Qualifications:

High school diploma or equivalent; some college coursework is a plus.
Proven customer support experience or experience as a client service representative.
Strong phone contact handling skills and active listening abilities.
Familiarity with CRM systems and practices.
Excellent communication and problem-solving skills.
Ability to work independently and stay organized in a remote environment.
Proficiency in using computers, basic software applications, and remote communication tools like Zoom, Slack, or Microsoft Teams.
Ability to multitask, prioritize, and manage time effectively.

Work Environment:

Must have a reliable internet connection, headset, and a quiet workspace at home.
Flexible to work shifts, including evenings, weekends, or holidays if required.

About TD

TD Bank Group, officially known as Toronto-Dominion Bank, is one of Canada’s largest and most respected financial institutions. Headquartered in Toronto, Ontario, it was founded in 1855 and became TD Bank after the merger of the Bank of Toronto and the Dominion Bank in 1955. As of 2025, it employs over 90,000 people worldwide and is led by CEO Bharat Masrani. TD is one of the “Big Five” Canadian banks and is well-known for its strong customer service, innovative banking technology, and a workplace culture that emphasizes diversity, equity, and inclusion (DEI). TD operates across multiple sectors including retail banking, commercial and corporate banking, wealth management, technology, data analytics, cybersecurity, and risk management. It’s also widely recognized for its inclusive hiring practices, internal career growth opportunities, flexible work models, and commitment to sustainability—aiming for net-zero carbon emissions by 2050. In the U.S., TD operates as TD Bank, America’s Most Convenient Bank®, with a major presence along the East Coast and headquarters in Cherry Hill, New Jersey. The bank serves over 27 million customers globally, with more than 16 million digital users and over 2,200 branches across North America. With a market cap of around $130 billion CAD, TD continues to be a top choice for professionals looking for stability, growth, and a values-driven environment. Employees are drawn to its competitive pay, strong benefits, focus on mental health, learning and development programs, and a reputation for being one of Canada’s Top Employers year after year.