Remote Customer Service Representative (Canada)

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Job Details

Full Time

Location

Toronto, ON

Salary

dollar sign 35 to 45 per hour (plus commission)

Job Description

Job Title: Remote Customer Service Representative
Location: Remote (Canada-based)
Job Type: Full-Time | Remote

Position Overview:
We’re looking for a Remote Customer Service Representative to join our team and provide outstanding support to customers across Canada. In this role, you’ll respond to inquiries, resolve issues, and deliver a positive customer experience—all from the comfort of your home.

Key Responsibilities:

Respond to customer questions via phone, email, or chat
Resolve concerns efficiently and professionally
Provide information on products, services, and policies
Document interactions and maintain accurate records
Escalate complex issues when necessary

Requirements:

1+ year of customer service experience
Strong communication and problem-solving skills
Ability to multitask in a remote work environment
Proficient with basic computer systems and tools
Bilingual (English/French) is an asset

What We Offer:

Work-from-home flexibility
Competitive salary and benefits
Paid training and ongoing support
Opportunities for career growth

About TD

TD Bank Group, officially known as Toronto-Dominion Bank, is one of Canada’s largest and most respected financial institutions. Headquartered in Toronto, Ontario, it was founded in 1855 and became TD Bank after the merger of the Bank of Toronto and the Dominion Bank in 1955. As of 2025, it employs over 90,000 people worldwide and is led by CEO Bharat Masrani. TD is one of the “Big Five” Canadian banks and is well-known for its strong customer service, innovative banking technology, and a workplace culture that emphasizes diversity, equity, and inclusion (DEI). TD operates across multiple sectors including retail banking, commercial and corporate banking, wealth management, technology, data analytics, cybersecurity, and risk management. It’s also widely recognized for its inclusive hiring practices, internal career growth opportunities, flexible work models, and commitment to sustainability—aiming for net-zero carbon emissions by 2050. In the U.S., TD operates as TD Bank, America’s Most Convenient Bank®, with a major presence along the East Coast and headquarters in Cherry Hill, New Jersey. The bank serves over 27 million customers globally, with more than 16 million digital users and over 2,200 branches across North America. With a market cap of around $130 billion CAD, TD continues to be a top choice for professionals looking for stability, growth, and a values-driven environment. Employees are drawn to its competitive pay, strong benefits, focus on mental health, learning and development programs, and a reputation for being one of Canada’s Top Employers year after year.