Online Customer Service Representative

Posted 16 hours ago

Apply Now AI Interview Copilot

Job Details

Full Time

Location

Ontario Prince Edward, ON

Salary

dollar sign 21 to 40 per hour (plus commission)

Job Description

Online Customer Service Representative (Remote)

Location: Remote
Job Type: Full-Time / Part-Time
Department: Customer Service
Reports To: Customer Service Manager / Team Lead

Position Summary:

We are seeking a friendly, solution-oriented Online Customer Service Representative to join our remote support team. In this role, you will be responsible for assisting customers through digital channels—primarily live chat, email, and social media. Your goal is to resolve issues efficiently, provide helpful product information, and ensure a positive customer experience.

Key Responsibilities:

Respond to customer inquiries promptly and professionally through chat, email, and social platforms.
Resolve product or service issues by clarifying the customer's complaint, determining the cause, and selecting the best solution.
Guide customers through processes, troubleshoot problems, and ensure satisfaction with every interaction.
Maintain detailed and accurate records of customer interactions using CRM or help desk tools.
Escalate complex or unresolved issues to higher-level support when needed.
Stay updated on product knowledge, company policies, and changes in procedures.
Monitor and manage multiple conversations across platforms in real-time.
Collect customer feedback and report recurring issues to help improve products and services.

Qualifications:

Previous experience in a customer service, online support, or chat support role.
Excellent written communication skills and a professional online presence.
Strong multitasking skills—able to manage several chats or emails simultaneously.
Tech-savvy with a good understanding of web-based tools and support platforms like Zendesk, Intercom, Freshdesk, or similar.
High attention to detail, patience, and a customer-first mindset.
Ability to work independently and efficiently in a remote setting.
Dependable internet connection and a distraction-free work environment.

Preferred Qualifications:

Experience handling customer support for e-commerce, SaaS, or subscription-based products.
Familiarity with social media platforms and responding to customer inquiries publicly or privately.
Ability to communicate in multiple languages is a plus.

What We Offer:

100% remote role with flexible scheduling.
Competitive pay and potential for bonuses.
Paid time off and holidays (for eligible roles).
Ongoing training and career development.
A collaborative and inclusive remote work environment.

About MICROSOFT

Microsoft Word is one of the most widely used word processing programs in the world. Developed by Microsoft, it is part of the Microsoft Office Suite, which also includes Excel, PowerPoint, Outlook, and other productivity tools. Word is designed to help users create, format, edit, and share text-based documents in a professional and efficient way. One of the key features of Microsoft Word is its user-friendly interface. Whether you’re a student, professional, or casual user, the layout is intuitive and easy to navigate. Users can start with a blank document or choose from a wide range of templates for resumes, letters, reports, newsletters, and more. These templates save time and ensure a consistent, polished look. Microsoft Word also offers powerful formatting options. You can change fonts, styles, colors, spacing, and margins with just a few clicks. The software allows users to insert images, tables, charts, hyperlinks, headers, footers, and page numbers—making it a versatile tool for both simple and complex documents. Another standout feature is Word's built-in spelling and grammar checker, which helps users catch mistakes and improve writing quality. More advanced tools, like Smart Lookup and the Editor, provide suggestions for clarity, conciseness, and tone. These features are particularly helpful for students, writers, and professionals who need to ensure their work is accurate and well-polished. Collaboration is also a major advantage of Microsoft Word. With cloud integration through OneDrive or SharePoint, multiple users can work on the same document in real-time. Features like comments, track changes, and version history make it easy to review edits and work as a team, even from different locations. Microsoft Word supports multiple file formats, including DOCX, PDF, RTF, and HTML. This flexibility allows users to share their work across platforms and devices. It is available for Windows, macOS, and mobile devices, and can also be accessed through a web browser via Microsoft 365. In conclusion, Microsoft Word is a powerful, flexible, and essential tool for creating high-quality documents. Whether for personal, academic, or business use, it continues to be a reliable choice for anyone who needs to work with text in a structured and professional way.