Online Customer Service Representative

Posted 23 hours ago

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Job Details

Full Time

Location

Ontario

Salary

dollar sign 21 to 40 per hour (plus commission)

Job Description

Job Title: Online Customer Service Representative

Job Type: Remote | Full-Time or Part-Time

Job Description:
We are seeking a reliable and customer-focused Online Customer Service Representative to support our clients via digital channels. You will assist customers by answering inquiries, resolving issues, and delivering a positive experience through email, live chat, and online platforms.

Key Responsibilities:

Respond to customer questions and concerns through chat, email, or messaging platforms
Provide accurate and helpful information about products or services
Resolve complaints in a timely and professional manner
Maintain detailed and accurate records of customer interactions
Collaborate with team members to improve customer support processes
Escalate complex issues when necessary

Requirements:

Strong written communication and typing skills
Previous customer service or support experience preferred
Ability to work independently and stay organized
Tech-savvy with basic knowledge of CRM tools and online chat systems
Reliable internet connection and a quiet home workspace (for remote roles)

Perks:

Flexible work hours
Remote work opportunity
Friendly and supportive team

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