Live Chat Customer Representative

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Job Details

Full Time

Location

Ontario

Salary

dollar sign 21 to 40 per hour (plus commission)

Job Description

Job Title: Live Chat Customer Representative

Job Type: Remote | Full-Time or Part-Time

Job Description:
We are looking for a friendly and responsive Live Chat Customer Representative to provide real-time support to customers via live chat. You will answer questions, resolve issues, and deliver exceptional customer service—entirely through written communication.

Key Responsibilities:

Engage with customers through live chat to provide assistance and resolve inquiries
Guide users through product features, services, or troubleshooting steps
Maintain a professional and helpful tone in all chat interactions
Record and update customer interactions in the system
Escalate complex issues to the appropriate team when necessary
Stay updated on product knowledge and company policies

Requirements:

Strong written communication and multitasking skills
Ability to type quickly and accurately
Previous experience in customer support or live chat preferred
Familiarity with CRM and chat platforms
Self-motivated with a reliable internet connection (for remote roles)

About MICROSOFT

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