Online Support Agent

Posted 16 hours ago

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Job Details

Full Time

Location

Ontario

Salary

dollar sign 21 to 40 per hour (plus commission)

Job Description

Online Support Agent (Remote)

Location: Remote
Job Type: Full-Time / Part-Time
Department: Customer Support / Service
Reports To: Support Team Lead / Customer Support Manager

Position Summary:

We are seeking a responsive, patient, and tech-savvy Online Support Agent to assist customers via digital channels. As a key part of our remote support team, you will interact with customers through live chat, email, and messaging platforms, providing assistance with questions, issues, and service-related needs. Your goal is to ensure customers feel supported and informed—every step of the way.

Key Responsibilities:

Deliver high-quality customer service through chat, email, and messaging platforms.
Troubleshoot product or service issues and guide users toward solutions.
Maintain accurate and up-to-date records of all customer interactions.
Communicate clearly and efficiently, maintaining a helpful and professional tone.
Follow company guidelines to resolve issues, escalate when necessary, and ensure quick resolution.
Provide product knowledge, order updates, account support, and usage guidance.
Identify trends in customer feedback and share insights with the team.
Meet performance standards for response time, resolution rate, and customer satisfaction.

Qualifications:

Previous experience in customer support, online service, or a help desk role.
Excellent written communication skills and a friendly, problem-solving mindset.
Ability to manage multiple conversations and prioritize tasks.
Comfortable using support platforms such as Zendesk, Intercom, Freshdesk, or similar tools.
Detail-oriented with strong organizational skills.
Ability to work independently in a remote setting with consistent availability.
Stable internet connection and a distraction-free home office setup.

Preferred Qualifications:

Experience supporting digital products, apps, or e-commerce services.
Familiarity with ticketing systems and CRM platforms.
Multilingual support capability is a plus.
Availability for evening, weekend, or rotating shifts, if needed.

What We Offer:

Fully remote work environment with flexible scheduling.
Competitive pay and performance-based incentives.
Paid time off and observed holidays.
Training and ongoing learning resources.
Supportive remote culture with room for growth.

About AMAZON

Amazon is one of the world’s largest and most influential technology companies, founded by Jeff Bezos in 1994. Originally starting as an online bookstore, it has since evolved into a global e-commerce giant offering everything from electronics and clothing to groceries and digital services. Headquartered in Seattle, Washington, Amazon operates in numerous countries and serves millions of customers worldwide. In addition to retail, Amazon is a major player in cloud computing through its subsidiary Amazon Web Services (AWS), which provides scalable cloud infrastructure for businesses and governments. The company also owns and operates platforms like Prime Video, Audible, and Kindle, extending its reach into digital entertainment, reading, and voice technology with Alexa. Amazon is known for its fast delivery service, including Prime membership, which offers perks like free shipping, streaming content, and exclusive deals. The company has transformed logistics and supply chain management through a vast network of warehouses and advanced automation. Despite its success, Amazon has faced criticism over worker conditions, market dominance, and data privacy. Still, it remains a driving force in global commerce, technology, and innovation—shaping how people shop, consume media, and access cloud services.