Email Support Representative (Remote)

Posted 16 hours ago

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Job Details

Full Time

Location

Ontario

Salary

dollar sign 21 to 40 per hour (plus commission)

Job Description

Email Support Representative (Remote)

Location: Remote
Job Type: Full-Time
Department: Customer Support
Reports To: Customer Support Manager

Position Summary:

We’re seeking a detail-oriented and empathetic Email Support Representative to join our remote customer support team. In this role, you’ll be responsible for handling all customer inquiries and issues through email. Your goal will be to provide accurate, timely, and friendly assistance to ensure a seamless customer experience.

Key Responsibilities:

Respond to customer inquiries and issues exclusively through email, maintaining a professional and personable tone.
Troubleshoot product or service issues and provide clear, step-by-step solutions.
Accurately document customer interactions and outcomes in our support system.
Ensure timely follow-ups on open or pending issues to maintain high customer satisfaction.
Collaborate with other teams (Product, Engineering, Billing, etc.) to escalate complex cases and get quick resolutions.
Continuously update your knowledge of company products, services, and policies to provide the most current information.
Identify patterns in customer questions or issues and recommend improvements to internal processes or customer resources.
Meet or exceed performance metrics related to response time, resolution time, and customer satisfaction.

Qualifications:

Previous experience in a customer support or email-based service role.
Exceptional written communication skills — clear, concise, and empathetic.
Strong attention to detail and ability to follow instructions precisely.
Ability to explain complex issues in a simple, user-friendly way.
Self-motivated with the ability to work independently in a remote setting.
Familiarity with customer support tools like Zendesk, Help Scout, Intercom, Freshdesk, or similar.
Basic technical skills and a willingness to learn software tools or product features.
Reliable internet connection and a quiet environment for focused work.

Preferred Qualifications:

Experience supporting tech products, SaaS, or e-commerce.
Knowledge of using macros, templates, and support automation tools.
Prior experience working in a remote customer support team.
Fluency in additional languages is a plus.

What We Offer:

100% remote position with flexible working hours.
Competitive compensation and performance-based incentives.
Paid time off, holidays, and sick leave.
Training and career development opportunities.
Supportive and inclusive remote work culture.

About MICROSOFT

Microsoft Word is one of the most widely used word processing programs in the world. Developed by Microsoft, it is part of the Microsoft Office Suite, which also includes Excel, PowerPoint, Outlook, and other productivity tools. Word is designed to help users create, format, edit, and share text-based documents in a professional and efficient way. One of the key features of Microsoft Word is its user-friendly interface. Whether you’re a student, professional, or casual user, the layout is intuitive and easy to navigate. Users can start with a blank document or choose from a wide range of templates for resumes, letters, reports, newsletters, and more. These templates save time and ensure a consistent, polished look. Microsoft Word also offers powerful formatting options. You can change fonts, styles, colors, spacing, and margins with just a few clicks. The software allows users to insert images, tables, charts, hyperlinks, headers, footers, and page numbers—making it a versatile tool for both simple and complex documents. Another standout feature is Word's built-in spelling and grammar checker, which helps users catch mistakes and improve writing quality. More advanced tools, like Smart Lookup and the Editor, provide suggestions for clarity, conciseness, and tone. These features are particularly helpful for students, writers, and professionals who need to ensure their work is accurate and well-polished. Collaboration is also a major advantage of Microsoft Word. With cloud integration through OneDrive or SharePoint, multiple users can work on the same document in real-time. Features like comments, track changes, and version history make it easy to review edits and work as a team, even from different locations. Microsoft Word supports multiple file formats, including DOCX, PDF, RTF, and HTML. This flexibility allows users to share their work across platforms and devices. It is available for Windows, macOS, and mobile devices, and can also be accessed through a web browser via Microsoft 365. In conclusion, Microsoft Word is a powerful, flexible, and essential tool for creating high-quality documents. Whether for personal, academic, or business use, it continues to be a reliable choice for anyone who needs to work with text in a structured and professional way.