Email Support Representative

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Job Details

Full Time

Location

Ontario

Salary

dollar sign 21 to 40 per hour (plus commission)

Job Description

Job Title: Email Support Representative

Job Type: Remote | Full-Time or Part-Time

Job Description:
We are looking for a detail-oriented and responsive Email Support Representative to join our customer service team. In this role, you’ll assist customers by handling inquiries, resolving issues, and providing accurate information—entirely through email communication. Your goal is to ensure a smooth, helpful, and timely customer experience.

Key Responsibilities:

Respond to customer emails in a clear, professional, and friendly manner
Troubleshoot issues and provide effective solutions
Escalate complex problems to the appropriate departments
Maintain accurate records of all customer interactions
Stay up-to-date on products, services, and internal processes

Requirements:

Excellent written communication skills
Ability to manage multiple email threads and prioritize tasks
Strong attention to detail and problem-solving skills
Previous customer service experience is a plus
Comfortable using email platforms and CRM tools
Reliable internet connection for remote work

About AMAZON

Amazon is one of the world’s largest and most influential technology companies, founded by Jeff Bezos in 1994. Originally starting as an online bookstore, it has since evolved into a global e-commerce giant offering everything from electronics and clothing to groceries and digital services. Headquartered in Seattle, Washington, Amazon operates in numerous countries and serves millions of customers worldwide. In addition to retail, Amazon is a major player in cloud computing through its subsidiary Amazon Web Services (AWS), which provides scalable cloud infrastructure for businesses and governments. The company also owns and operates platforms like Prime Video, Audible, and Kindle, extending its reach into digital entertainment, reading, and voice technology with Alexa. Amazon is known for its fast delivery service, including Prime membership, which offers perks like free shipping, streaming content, and exclusive deals. The company has transformed logistics and supply chain management through a vast network of warehouses and advanced automation. Despite its success, Amazon has faced criticism over worker conditions, market dominance, and data privacy. Still, it remains a driving force in global commerce, technology, and innovation—shaping how people shop, consume media, and access cloud services.