Customer Support Specialist

Posted 22 hours ago

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Job Details

Full Time

Location

Ontario

Salary

dollar sign 21 to 40 per hour (plus commission)

Job Description

Job Title: Customer Support Specialist

Job Type: Remote | Full-Time or Part-Time

Job Description:
We are looking for a Customer Support Specialist to join our team and provide excellent service to our clients. In this role, you’ll handle customer inquiries, resolve issues, and ensure satisfaction through email, chat, and phone support. Your focus will be on delivering timely, accurate, and friendly service that enhances the overall customer experience.

Key Responsibilities:

Respond to customer inquiries via email, chat, or phone
Resolve product or service-related issues promptly and professionally
Document customer interactions in the CRM system
Collaborate with internal teams to escalate and solve complex problems
Stay up to date on product knowledge, policies, and procedures

Requirements:

Excellent communication and problem-solving skills
Strong attention to detail and organizational ability
Prior customer service experience preferred
Comfortable using customer support software and tools
Reliable internet connection (for remote roles)

About AMAZON

Amazon is one of the world’s largest and most influential technology companies, founded by Jeff Bezos in 1994. Originally starting as an online bookstore, it has since evolved into a global e-commerce giant offering everything from electronics and clothing to groceries and digital services. Headquartered in Seattle, Washington, Amazon operates in numerous countries and serves millions of customers worldwide. In addition to retail, Amazon is a major player in cloud computing through its subsidiary Amazon Web Services (AWS), which provides scalable cloud infrastructure for businesses and governments. The company also owns and operates platforms like Prime Video, Audible, and Kindle, extending its reach into digital entertainment, reading, and voice technology with Alexa. Amazon is known for its fast delivery service, including Prime membership, which offers perks like free shipping, streaming content, and exclusive deals. The company has transformed logistics and supply chain management through a vast network of warehouses and advanced automation. Despite its success, Amazon has faced criticism over worker conditions, market dominance, and data privacy. Still, it remains a driving force in global commerce, technology, and innovation—shaping how people shop, consume media, and access cloud services.