Bilingual Social Media & Executive Escalations, Customer Support

Posted 10 days ago

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Job Details

Full Time

Location

Brampton, ON

Job Description

Brainhunter is currently seeking " Bilingual Social Media & Executive Escalations Representative" to work for our valued Client. This is a one-year contract opportunity with potential to extend.

Our prestigious retail client is looking for a Bilingual Social Media Representative for Customer Support moderation through the company's corporate social accounts. They are looking for someone who is passionate about making a difference with their customers through their Social Media platforms (Twitter, Facebook, Instagram). A successful candidate will come with excellent written communication skills, have an empathetic nature, strong time management skills and be disciplined to work from home and in office.

Job Summary
Responsible for maintaining our brand image/voice across Enterprise and Bank on social media platforms as well as over phone and email. Provide exemplary customer service and work with our internal stakeholders to ensure customer issues are resolved promptly. Ensure daily KPI's are met - quality standards and service levels.

Key Accountabilities

Education, Training, Experience

How to Apply: Please email your resume to Reema Kaur at reema.kaur@brainhunter.com

We thank all applicants for their interest, however only those candidates selected for Interviews will be contacted.

About Great Canadian Gaming Corp.

Great Canadian is a leading gaming, entertainment and hospitality company in Canada. With 28 gaming properties across Ontario, British Columbia, Nova Scotia, New Brunswick and Washington State, Great Canadian's facilities include interactive gaming, thrilling horse racing, a variety of dining amenities, show theatres and hotels. Working closely alongside crown and industry partners, Great Canadian is driven to provide outstanding service to guests, rewarding opportunities for team members and superior value to shareholders. Fundamental to the company’s culture is its commitment to social responsibility. “PROUD of our people, our business, our community” is Great Canadian’s brand that unifies the company’s community, volunteering and social responsibility efforts. Under the PROUD program, Great Canadian annually invests over $2.5 million in our communities, and in 2017, over 1,900 charitable organizations were supported by Great Canadian. In each Canadian gaming jurisdiction, a significant portion of gross gaming revenue from gaming facilities is retained by our crown partners on behalf of their provincial government for the purpose of supporting programs like healthcare, education and social services.