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Rogers

Media Support Specialist

Posted 2 days ago

Job Description

Media Support Specialist

Are you ready to take your career to new heights and be a part of a dynamic team at Rogers Sports & Media? We believe in creativity, innovation, and collaboration in everything we do, and we are looking for people who share this mindset to join us. With a monthly reach of 30 million Canadians, you can help shape the future of sports, news, e-commerce, and entertainment. At Rogers, we value diversity and inclusivity and believe that every voice matters. Join us today and be a part of a team that is redefining the future of media.

We are looking for a candidate to join theMedia Operations & Innovationdepartment in the role of Part-Time Media Support Specialist . In this role you will ensure the successful daily operations of all properties including: Sportsnet, SN+, Citytv, Citytv+, and Radio, as well as all digital services by means of the state-of-the-art Content Operations Facility, purpose-built for Rogers Media. You will be responsible to monitor, communicate, and report on all Media platforms, systems, and applications, including the converged network that transports all content coast-to-coast across Canada. You will actively participate in the continuous improvement and integration of emerging technologies into an agile, flexible, and scalable broadcast ecosystem. Please notethis role is based on a scheduled rotational shift (24/7 environment)

What you will do...
  • Monitorthe overall health of all Rogers Media networks, video and audioplatforms, systems, and applications
  • Tier I & Tier II supportfor all network Incident and Event (Problem) Management - identify the problem condition, triage, isolation, dispensing appropriate actions to resolve [minor], and escalate [major] issues.
  • Communicatewith engineering and Design teams implementing resolutions to defects or inefficiencies in the media environment.
  • Compliance Monitoring- Ensure adherence to CRTC regulations. - including but not limited to: Audio Loudness violations, Described Video, Closed Captioning (overlapping text, missing, garbled)

What you will bring...
  • Excellent communication, collaboration, and interpersonal skills
  • Detail-oriented and able to prioritize under pressure.
  • Proven analytical and problem-solving skills.
  • Experience based knowledge of Evertz, Cisco, Signiant, Zabbix, Conviva, Haivision, JIRA considered an asset
  • Experience based knowledge with IP networks and broadcast switching and routing
  • Experience in broadcast video/audio codecs (MPEG2, MPEG4, J2K) and video over IP standards (SMPTE 2022 and 2110) would be an asset
  • Understanding of the fault, trouble management, notification and escalation process is an asset
  • Strong interpersonal skills to collaborate with cross-functional teams.
  • Ability to thrive in a dynamic 24/7 environment
  • This role is based on a scheduled rotational shift (24/7 environment)
To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule: Part time
Shift: Rotating
Length of Contract: No Selection
Work Location: 1 Mount Pleasant (083), Toronto, ON
Travel Requirements: None
Posting Category/Function: Broadcasting & Broadcast Technicians
Requisition ID: 320115

#LI-CG1

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ .

Posting Notes:Rogers Sports & Media

Location:
Toronto, ON, CA

Being a Rogers team member comes with some great perks & benefits including:
• Health & well-being benefits
• Donation matching
• Paid time off for volunteering
• Wealth Accumulation including: Pension plan & Employee stock options
• Generous employee discounts
• Leadership development, Mentorship, and Coaching programs

*available for full-time and part-time permanent employees, some restrictions apply

Looking for career guidance and inspiration?

Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.

Job Segment: Facilities, Cisco, Equity, Media, Operations, Technology, Finance, Part Time, Marketing

About Rogers

As a proud Canadian company, we're dedicated to making things easier for our customers. Since 1960, millions of Canadians have first experienced new ways of living and working through Rogers: FM radio, cable television, high-speed Internet, wireless phone calls, wireless LTE Internet, and more. At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize her dream. A sports fan celebrate a special moment. Because we believe connections unite us, possibilities fuels us, and moments define us. _ En tant que fière entreprise canadienne, nous sommes déterminés à faciliter la vie de nos clients. Depuis 1960, des millions de Canadiens ont fait l’expérience de nouvelles façons de travailler et de vivre leur vie grâce à Rogers : radio FM, câblodistribution, Internet haute vitesse, appels sans-fil, Internet sans-fil LTE et plus encore. Chez Rogers, nous relions les gens d’ici à un monde de possibilités et aux moments les plus importants de leur vie. Chaque jour, nous nous réveillons avec un but en tête. Réunir les gens de partout dans le monde. Relier les gens les uns aux autres, et au monde qui les entoure. Soutenir une entrepreneure pour qu’elle réalise son rêve. Aider un amateur de sport à célébrer un moment spécial. Parce que, selon nous, les liens nous rapprochent, les possibilités nous motivent et les moments nous définissent.

Industry

Telecommunications

Application closing date is 2025-05-14

Current Openings

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