Partner Experience Senior Manager

The Partner Experience (PE) team within Business Enablement provides support to over 650 partners. The PE team includes Human Resources, Talent, and Development professionals. Our mission is to enable our partners to fulfill their potential as inclusive, digitally enabled leaders and achieve business results. We do this by partnering with our business leaders to deliver an innovative, high quality, technology- enabled experience across the partner talent life cycle The Senior Manager, Partner Experience will manage and execute activities relating to partner processes and technologies. This includes coaching less experienced PE team members executing activities within these areas.

Meaningful work you'll be part of
As a Partner Experience Senior Manager, you'll work as part of a team of problem solvers, helping to solve business issues, deliver high quality client service and operational efficiency. Responsibilities include but are not limited to:

• Lead and coach a team to execute on partner development programs ( e.g. New Partner, Key Talent
• Programs, Legacy Programs) to enable the best possible partner experience
• Partner with senior stakeholders across the firm to lead the identification of knowledge, skill and culture gaps, the related root causes, and recommend methods (programmatic and non-programmatic) and content to close the gaps to support the firm's strategy
• Promote and encourage a holistic approach to development, including an appropriate mix of formal learning, coaching and on the job learning
• Lead all aspects of creating learning and development solutions including design, development, implementation and evaluation, to optimize the use of Firm resources and ensure the most effective design techniques and delivery methods are employed, including digital tools when appropriate
• Lead direct reports to budget, monitor and forecast costs for all learning and development activities
• Establish and monitor measures of success for all aspects of Partner Development
• Source SMEs, instructors and other client service resources as needed.
• Manage and leverage the global network within PwC and share/leverage content globally as appropriate
• Lead ad hoc projects aligned to strategic business priorities

Experiences and skills you'll use to solve
• Post-secondary education, on-going learning efforts, and professional memberships demonstrate a commitment to the HR profession, specifically learning and development
• Deep expertise in learning and development including training needs analysis/ performance gaps, adult learning theory, applied use of educational technologies etc
• Experience designing, development and leading senior/executive level leadership development programs
• Strong business acumen with the ability to translate business requirements into learning solutions
• S trategic thinking skills with strong problem-solving skills, including the ability to assess impact of recommendations on the business and effectively prioritize solutions
• Ability to build trusted relationships with senior stakeholders, align multiple points of views and forge a way forward
• Ability to work and navigate effectively within a matrix organization/partnership structure
• Proven track record of effectively leading and coaching diverse teams
• A strong leadership presence, impeccable ethical standards and integrity, objectivity, confidence and dedication
• PwC Canada is committed to cultivating an inclusive, hybrid work environment. Exact expectations for your team can be discussed with your interviewer

Why you'll love PwC
We're inspiring and empowering our people to change the world. Powered by the latest technology, you'll be a part of diverse teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development environment, will take your career to the next level. We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life. Learn more about our Application Process and Total Rewards Package at: https://jobs-ca.pwc.com/ca/en/life-at-pwc

At PwC Canada, our most valuable asset is our people and we grow stronger as we learn from one another. We're committed to creating an equitable and inclusive community of solvers where everyone feels that they truly belong. We understand that experience comes in many forms and building trust in society and solving important problems is only possible if we reflect the mosaic of the society we live in.
We're committed to providing accommodations throughout the application, interview, and employment process. If you require an accommodation to be at your best, please let us know during the application process.