M365 Application Service Manager

In product management, you will be the general manager of commercial and internal products. You will sit at the intersection of the business, user experience, and the technologies that solve our customer and end-user problems; confirming they meet market demands and drive business growth. You will design, develop and manage activities for a specific product or group of products from product definition and planning through production, release, and end of life. Your involvement will last throughout all stages of a product's lifecycle including modifications, upgrades, maintenance of the product or product line.

Meaningful work you'll be part of
As an M365 Application Service Manager, you'll work as part of a team of problem solvers, helping to solve business issues, deliver high-quality client service, and operational efficiency. Responsibilities include but are not limited to:

• Oversee daily operations of your assigned application portfolio

• Ensure adherence to SLAs, global and firm standards, and legal and regulatory requirements

• Act as the portfolio SME for application support services

• Manage stakeholder communications and drive service quality improvements

• Lead role during major incidents (MIM) and manage escalations

• Monitor overall application performance and Conduct and participate in highly sensitive and confidential investigation for the Business / OGC / NIS / and Firm Security

• Ensure Disaster Recovery plans are current and tested annually with evidence for all Tier 1 and Tier 2 applications

• Manage external service providers and internal functional teams

• Address escalated delivery issues with sourcing providers

• Review and provide feedback on the overall Application Support budget

Experiences and s kills y ou'll u se to s olve
• Undergraduate degree in Computer Science

• Relevant experience as an IT practitioner or in an IT Management role

• Experience with Microsoft technologies, M365, Azure, PowerApps, and CoPilot

• Knowledge of ITIL methodologies and processes

• Experience in planning, managing, and implementing large-scale technology projects

• Excellent project management, analytical, problem-solving, organizational, and communication skills

• Strategic thinking with the ability to align technology solutions with business objectives

• Change management skills with a successful track record

• Ability to synthesize information and implement solutions

• Flexibility to adapt to changing requirements with tight timeframes

• PwC Canada is committed to cultivating an inclusive, hybrid work environment. Exact expectations for your team can be discussed with your interviewer.

• As a requirement, a Security Clearance is mandatory for all staff who'll be engaged on these assignments. Prior to applying, please review the Government of Canada website to ensure you meet the eligibility requirements to obtain this clearance. This'll become a condition of your employment with PwC should you receive an offer from us.

Why y ou'll l ove PwC
We're inspiring and empowering our people to change the world. Powered by the latest technology, you'll be a part of diverse teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development environment, will take your career to the next level. We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life. Learn more about our Application Process and Total Rewards Package at: https://jobs-ca.pwc.com/ca/en/life-at-pwc

PwC Canada acknowledges that we work and live across Turtle Island, on the land that is now known as Canada, which are the lands of the ancestral, treaty and unceded territories of the First Nations, Métis and Inuit Peoples. We recognize the systemic racism, colonialism and oppression that Indigenous Peoples have experienced and still go through, and we commit to allyship and solidarity.

At PwC Canada, our most valuable asset is our people and we grow stronger as we learn from one another. We're committed to creating an equitable and inclusive community of solvers where everyone feels that they truly belong. We understand that experience comes in many forms and building trust in society and solving important problems is only possible if we reflect the mosaic of the society we live in.
We're committed to providing accommodations throughout the application, interview, and employment process. If you require an accommodation to be at your best, please let us know during the application process.