Dynamics 365 CRM Technical Consultant, Manager

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.As a Microsoft Dynamics generalist at PwC, you will possess a broad range of consulting skills and experience across various Microsoft applications. Working in this area, you will provide consulting services to clients, analysing their needs, implementing software solutions, and offering training and support for effective utilisation of Microsoft applications. Your versatile knowledge will allow you to assist clients in optimising operational efficiency and achieving their strategic objectives.
Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member's unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Analyse and identify the linkages and interactions between the component parts of an entire system.
• Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.
• Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.
• Develop skills outside your comfort zone, and encourage others to do the same.
• Effectively mentor others.
• Use the review of work as an opportunity to deepen the expertise of team members.
• Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.
Responsibilities-
• Microsoft Dynamics 365 Online Application (Sales or Service) modules
• Technical team oversight - productivity, morale, quality reviews, mentoring and collaboration
• Customization and extension of Dynamics 365 CRM - client side customization using java scripts, web resources etc..., server side customization using C# & .Net assemblies
• Using Java scripting frameworks like Node.js, Angular.js, React.jsJQuery, CSS, HTML 5, AJAX
• Integration development with external systems through REST API's, with and without middleware.
• Install, Administer and Deploy for MSCRM applications and solutions, leveraging DevOps practices and tools.
• Using source control tools like GIT, VSS etc.
• Using Power apps to build custom applications.
• Execute data migration either through a migration tool or MS Dynamics features.
• Integrate with Microsoft Azure services (Application servers, Database Services, Service Bus)
Mandatory skill sets-
• Dynamics 365 CRM Technical
Preferred skill sets-
• Node.js, Angular.js, React.jsJQuery, CSS, HTML 5, AJAX
Years of experience required-
• 7-10 Years
Required Skills
• Microsoft Dynamics 365 Customer Relationship Management (CRM)
Optional Skills
• AngularJS, Node.js
Why you'll love PwC
We're inspiring and empowering our people to change the world. Powered by the latest technology, you'll be a part of diverse teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development environment, will take your career to the next level. We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life. Learn more about our Application Process and Total Rewards Package at: https://jobs-ca.pwc.com/ca/en/life-at-pwc
At PwC Canada, our most valuable asset is our people and we grow stronger as we learn from one another. We're committed to creating an equitable and inclusive community of solvers where everyone feels that they truly belong. We understand that experience comes in many forms and building trust in society and solving important problems is only possible if we reflect the mosaic of the society we live in.
We're committed to providing accommodations throughout the application, interview, and employment process. If you require an accommodation to be at your best, please let us know during the application process.