Senior Account Manager - (Business Banking / Retail Payments/ Technology)

Application Deadline:

03/09/2025

Address:
33 Dundas Street West

Job Family Group:

Technology

The Account Manager is accountable for the total business partner relationship management for a given Line of Business (LOB) with Capital Markets & ERPM, and is the focal point for all technology planning and delivery services. In particular, he/she oversees the creation, alignment, and ongoing management of business /Information Technology (IT) strategies, project implementation, ongoing day-to-day maintenance and support, and IT Investment plan financial management.

• Identifies business needs for new and enhanced products, services, and business processes, clarifies genuine technology requirements, and matches these to the business partner's available products or services in order to understand and meet stakeholder needs.
• Works closely with the Lead Technology Officers to execute on LOB Technology strategies (both "run the bank" & "change the bank" initiatives).
• Oversees multi-disciplined Technology teams to develop appropriate technology responses to address business initiatives.
• Provides consultancy and advice to business partners on the applicability and usability of alternative technology directions to help address the business problem/issue.
• Drives the conceptualization phase of technology projects and participates in the remaining project phases to ensure business partner needs are met.
• Collaborates with business partner executives and senior management to align technology directions with business strategy and plans and to translate these into technical business solutions.
• Provide informed and considered recommendations to improve productivity and profitability of technology platform assets.
• Develops and conducts regular Technology business partner account reviews at the executive and senior executive level to provide clarity around the project activities and financial spending.
• Negotiates service contracts with internal business partners and external vendors to ensure the best value for the Enterprise.
• Develops and maintains relationships with key third party service and solution providers to ensure productive and professional relationships.
• Negotiates complex contracts with external vendors (in consultation with Strategic Sourcing) to ensure receipt of specific resources and materials, as well as best value for the Enterprise. Ensures day-to-day vendor relationship management occurs (including monitoring performance, reviewing and approving vendor invoices).
• Audits documents and models produced by Business Analysts and Business Consultants, as required, in order to ensure quality of the product.
• Assess value of potential work; have complete understanding of all work included in the annual plan.
• Where required investigate, recommend and approve changes to systems, procedures, products and people to meet plans, achieve goals, and maximize scorecard.
• Provides coaching, mentoring, professional guidance, and support to Business Analysts and Business Consultants, as required, in order to foster professional development.
• Provides managerial leadership to staff, which includes assigning tasks or work, holding regular two-way meetings, setting context, providing feedback on performance evaluations, mentoring, and coaching, in order to create and maintain a high-performing team.

Qualifications:

Knowledge:

• Possesses a university degree/college diploma and/or 12 + years progressive business analysis/business consultant experience, supporting and leading large and enterprise-wide projects.
• Possesses broad/diverse business knowledge of a range of functions, products, and/or systems, or expert knowledge of specialized functions, products and/or systems.
• Possesses extensive practical experience in application development and/or business partner solution delivery.
• Understands current technology trends and process quality methodologies and how these can be applied to the business partner's business.
• Possesses financial/business management expertise.
• Demonstrates expert understanding of the Enterprise's financial processes, in particular those used within Technology & Operations.
• Exhibits solid knowledge of project management disciplines, practices, and processes.
• Understands the Requirements Management Process, software development, and engagement processes.
• Understands the Technology & Operations organization (i.e., the relations between different technology areas) and stays abreast of the current organizational state.
• Understands and is familiar with the application of techniques associated with data modeling, process modeling, and user-centred design within the context of the organizational standards.

Skills:

• Demonstrates expert relationship management, communication, negotiation, and interpersonal skills.
• Demonstrates advanced coaching, and mentoring skills.
• Exhibits advanced strategic business visioning, and planning.
• Possesses expert influencing and negotiating skills.
• Demonstrates solid problem solving and analytical skills.
• Is able to manage change and cope with complex and ambiguous situations.

Salary :

$92,400.00 - $171,600.00

Pay Type:

Salaried

The above represents BMO Financial Group's pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position.

BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en .

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.