Scheduling Supervisor - Full Time -Toronto Branch

Overview

Paladin Security: Making the World a Safer and Friendlier Place! Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team! The Paladin Difference starts with our officers; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Job Skills / Requirements

The Operations Scheduling Supervisor is responsible for supervising all employee's schedules. All OSSs will be responsible to generate a call list to fulfil the coverage requirements and communicate with the respective groups, clients, site leaderships, and the Operation Dispatch Centre. We currently have two positions available. Please see below for additional details.

Why Choose Paladin
• Benefits & Other Perks
• Opportunities for Growth & Advancement
Shift:
• Friday to Tuesday - 1500-2300 HRS
Posting Date: December 17th 2024
Closing Date: December 27th, 2024

Job Duties:

• Assist to client service managers and operations team with administration responsibilities to ensure security services are operating in efficient and effective manner.
• Maintain positive internal and external relationships with the team and understand company policy and procedure.
• Supervised field staffs' schedule, available shifts, and training compliances using ERP based software.
• Responsible for communicating internal management with service coverage status and fulfill the contractual obligation by providing coverage updates.
• Responsible for making outgoing calls to contact on call field employees and supervisor their schedule.
• Responsible to record and keep a track of coverage statics and ensure all of employees are getting schedule while adhering compliance requirement for each contract.
• Identify and assist field employees with their re-cert training schedule and their career growth with the organization.
Qualifications

• Fluent in English to be able to give adequate, clear, and concise directions
• Confident and capable of remaining composed under pressure of emergency situations
• Excellent written and verbal communication skills
• Must be able to work under team setting
• Must be able to demonstrate high customer service skills
• Scheduling and security experience is an asset
About Us

Paladin Security: Making the World a Safer and Friendlier Place! Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team! The Paladin Difference starts with our officers; we're the best!

Additional Information / Benefits

Paladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.

Benefits: Medical Insurance, Dental Insurance, Paid Vacation, Paid Sick Days

This job reports to the Manager, Operational Excellence

This is a Full-Time position 2nd Shift.

Number of Openings for this position: 1