Security Dispatcher Full Time North York General Hospital

Overview

Paladin Security: Making the World a Safer and Friendlier Place because we CARE !
Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team! The Paladin Difference starts with our officers; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Job Skills / Requirements

Position: | Full-Time Security Dispatch

Site: | North York General Hospital Leslie

Averaging Agreement: Overtime is Averaging Agreement (AA) after 88 hours

Hours: | Continental Rotation - 0700-1900/1900-0700

Payrate: | $19.64/hour

Posting Date: December 5, 2024

Closing Date: December 11, 2024

Schedule Example:

•Week 1 - Days - Mon-Tues, Fri-Sat
•Week 2 - Days - Sun, Wed-Thu
•Week 3 - Nights - Mon-Tues, Fri-Sat
•Week 4 - Nights - Sun, Wed-Thu

Site Description:


North York General Hospital (NYGH) is a teaching hospital in Toronto, Ontario, Canada. Primarily
serving the North York district, as well as southern York Region, it offers acute care, ambulatory and
long-term services at multiple sites. It is one of Canada's leading community academic hospitals and is
affiliated with the University of Toronto. NYGH is one of the three constituent hospitals of the Peters Boyd Academy of the University of Toronto Faculty of Medicine.

Job Description:
•Receive and prioritize incoming calls, walk-in requests, and email communications in a professional and courteous manner.
•Promptly dispatch appropriate security personnel to respond to emergencies, alarms, service requests, etc.
•Monitor the status and location of security personnel to ensure efficient deployment.
•Record and maintain accurate documentation of all dispatch activities for quality assurance and reporting purposes.
•Monitor security systems, such as CCTV, alarms, and access control systems.
•Coordinate communication between security personnel, clinical staff, leadership, law enforcement, and other relevant parties.
•Notification to authorities, such as Police or Fire, in case of emergencies.
•Utilize two-way radio system to communicate with security personnel.
•Provide support and assistance to security personnel based on camera observations.
•Respond calmly and effectively to high-pressure situations or emergencies.
•Follow escalation process to inform site leadership of high-level incidents.
•Conduct regular audits of security systems and equipment to ensure functionality.
•Maintain awareness of security policies and procedures.
•Process and inform Paladin Operations of all extra coverage requests and ensure adequate follow up.
•Perform other duties as assigned.
Qualifications:


•1-2 years of prior dispatch or industry-related experience is an asset.
•Must demonstrate and maintain a high degree of professionalism.
•Experience in a healthcare environment is considered an asset.
•Experience using Resolver Incident Management and Dispatching Software is considered an asset.
•Experience using CCTV monitoring such as Genetec is considered an asset.
•Must have a strong command and fluency in the English language both written and verbal.
•Must be able to work in a fast-paced dynamic environment.
•Must be able to handle stress and pressure and make a sound decision under duress.
•Must demonstrate high attention to detail / observational awareness.
•Must demonstrate strong interpersonal skills and emotional intelligence and the ability to work productively and efficiently in a team environment.

Prerequisites:


•Immunization Record (Measles, Mumps, Rubella, Varicella, and TB skin tests 1 and 2, COVID Vaccine)
•Valid Ontario Security License
•Valid First aid and CPR level C
•Covid Vaccination (minimum 2 doses)
•Valid G class driver license
•Proficient in English (both oral and written)
•Vulnerable Sector Check
Why choose Paladin?
•Opportunities for advancement and growth
•Unionized benefits (including Education Allowance & Pension Plan)
•Free Uniforms
•Annual Boot Allowance
•Security license reimbursement
•Dry cleaning & hemming/tailoring allowance
•Paid vacation & sick days
•Additional perks!

Additional Information / Benefits

Paladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.

Benefits: Medical Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days

This job reports to the Client Service Manager

This is a Full-Time position Full-Time Continental Rotating.

Number of Openings for this position: 1