Manager, Reporting and Insights (Corporate Communications)

Work Location:
Toronto, Ontario, Canada

Hours:
37.5

Line of Business:
Communications

Pay Details:
$76,800 - $115,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

The Corporate and Public Affairs (CAPA) department aims to inspire and connect our customers, communities and colleagues through communications, conversations and advocacy that enrich lives, deliver business outcomes, and enhance our brand. We deliver best-in-class external and internal communications to help differentiate TD in the market and elevate our brand.

Role Overview

The successful candidate will play a key role in CAPA's Communications Technology team, they will be responsible for advancing our capabilities in media monitoring, developing earned media reporting and dashboards, and delivering actionable insights that strengthen our understanding of media coverage. They will play an instrumental role in enhancing analytics across our web and social media channels to support external and internal communications that differentiate our brand and tell our story.

The successful candidate will:

• Conduct real-time news and social media monitoring to identify key trends, risks, and opportunities relevant to the organization.
• Deliver top-tier reporting, and insights for earned and social media by leveraging expertise in the news and finance landscape.
• Provide regular, ad hoc and roll-up reporting on performance analytics across web, earned media and social media channels.
• Leverage strong storytelling and data visualization skills to identify trends, offer insights, and provide strategic stakeholder guidance based on performance data and news cycle trends.
• Develop and standardize guidelines, processes, and templates for capturing and reporting campaign outcomes across the department, ensuring consistency in both metrics tracked and measurement methods.
• Design and implement self-serve reporting tools and automated processes including interactive dashboards for web analytics and earned media monitoring.
• Establish and measure against department Key Performance Indicators (KPIs) to assess overall communications performance.
• Foster a culture of data-driven decision making through learning opportunities, implementing governance where applicable.

What you bring to the role:

• 5+ years of experience in a corporate communications, marketing or agency environment, or comparable communications experience.
• Undergraduate degree in communications, public relations, economics or relevant professional certifications, designations, or equivalent required.
• Strong understanding of the media and finance landscape, with the ability to track and analyze trends across earned, owned and social channels.
• Proficiency in media monitoring and analytics tools such as Meltwater, Factiva, Cision, Adobe Analytics, Google Analytics, or similar.
• A strong communicator with the ability to translate data into actionable insights.
• Deep understanding of digital channels, including branded blog content and social media, with a pulse on online conversations and trends.
• Knowledge of SEO and related digital content optimization is an asset.
• Bilingualism (English/French) is an asset.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):
Sans Objet