Learning and Development Manager

The Human Capital (HC) team at PwC Canada includes Human Resources, Learning & Development, and Talent Management professionals. The HC team's vision is to attract, develop, reward and manage diverse and authentic leaders, at all levels, who build strong relationships and serve our clients well. We do this by partnering with our business leaders to engage and retain our people through listening to their needs and designing innovative people solutions. Our goal is to ensure PwC remains an employer of choice and delivers a unique people experience. The Learning and Development Manager in the Strategy & Leadership team will support the development pillar's vision of driving value to our people, business, and clients by fostering a culture of continuous learning. They will cultivate an environment where education, coaching, and teamwork are valued, and individuals can actively seek challenging opportunities to learn and develop to their full potential. Reporting to a Senior Manager of Learning & Development and ultimately to the Leader of Learning & Development, the Manager is responsible for the strategic design, development, and implementation of cross Line of Service learning solutions, from inception through to business impact. This role will work with a high degree of independence, will lead or contribute to various projects/teams, and will have accountability for a variety of programs and L&D projects, including but not limited to Onboarding, Sales & Relationship management, milestone leadership programs, and other C-suite business imperative programs along with other professional development programs.

Meaningful work you'll be part of
As a Learning and Development Manager , within the Strategy & Leadership team, you'll work as part of a team of problem solvers, helping to solve business issues, deliver high-quality client service, and operational efficiency. Responsibilities include but are not limited to:

• Identify , build, and manage relationships with key stakeholders, including the business, HC, Knowledge Management, Resource Management, and local office learning contacts

• Identify learning needs and develop appropriate learning strategies incorporating education and experiential solutions by consulting with Subject Matter Experts (SME) or outside suppliers if required

• Develop and execute implementation plans, including drafting communications, managing the translation process, liaising with local office contacts, and ongoing project management

• Manage L&D programs and projects, including conferences where applicable

• Work with practice SMEs to develop course content using appropriate instructional design

• Actively identify opportunities and contribute to a "one firm" approach, leading to continuous collaboration amongst the Development pillar and other areas of HC

• Oversee and/or organize/deliver instructor briefings, instructor skills training, and train-the-trainer events

• Ensure that critical success factors and project risks are identified and proactively managed

• Evaluate the effectiveness of the programs and make recommendations for future offerings

• Support compliance activities as required by the business

Experiences and skills you'll use to solve
• Deep knowledge of adult learning theory, learning needs and performance gap analysis, content development routines, instructional design, and assessment/evaluation of learning

• Understanding of the strategy and priorities of the business and how they translate into learning & development priorities

• An open and consultative mindset to look for innovation, change, agile thinking, and adaptability

• Strong consulting skills - specifically, the ability to communicate effectively both orally and written and maintain collaborative relationships with staff at all levels

• Strong project management, problem-solving, and interpersonal skills

• Proven ability to manage and prioritize multiple projects and work towards tight deadlines

• Supervisory and facilitation skills

• Ability to work with technology and/or learn new software

• Experience coaching, managing, and developing others (e.g., L&D senior associates)

• PwC Canada is committed to cultivating an inclusive, hybrid work environment. Exact expectations for your team can be discussed with your interviewer.

Why you'll love PwC
We're inspiring and empowering our people to change the world. Powered by the latest technology, you'll be a part of diverse teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development environment, will take your career to the next level. We reward your impact and support your wellbeing through a competitive compensation package, inclusive benefits, and flexibility programs that will help you thrive in work and life. Learn more about our Application Process and Total Rewards Package at: https://jobs-ca.pwc.com/ca/en/life-at-pwc

PwC Canada acknowledges that we work and live across Turtle Island, on the land that is now known as Canada, which are the lands of the ancestral, treaty and unceded territories of the First Nations, Métis and Inuit Peoples. We recognize the systemic racism, colonialism, and oppression that Indigenous Peoples have experienced and still go through, and we commit to allyship and solidarity.

At PwC Canada, our most valuable asset is our people and we grow stronger as we learn from one another. We're committed to creating an equitable and inclusive community of solvers where everyone feels that they truly belong. We understand that experience comes in many forms and building trust in society and solving important problems is only possible if we reflect the mosaic of the society we live in.
We're committed to providing accommodations throughout the application, interview, and employment process. If you require an accommodation to be at your best, please let us know during the application process.