KYC Operations Manager

A career in Knowledge Management, within Internal Firm Services, will provide you with the opportunity to play an integral part of knowledge sharing across the PwC network so that we can continually provide better service to our clients. You'll help organise and manage various sources of information as well as provide research support for internal and external clients.Our Research team supports internal leaders through research and data analytics to provide actionable insights. You'll work with our team to examine news media, litigation resources, securities violations, and other applicable sources and will summarise adverse findings for the investigating team. You'll also routinely provide procedural support to practitioners navigating PwC's client risk assessment requirements and tools.

Meaningful work you'll be part of
As a KYC Operations Manager , you'll work as part of a team of problem solvers, helping to solve business issues, deliver high quality client service and operational efficiency. Responsibilities include but are not limited to:

• Lead the end-to-end delivery of various KYC strategic initiatives and ensure quality of deliverables is in line with program expectations
• Oversee and improve KYC processes, drive quality and consistency ensuring compliance with regulatory requirements
• Support team leadership to resolve issues which prevent effective team working, especially during a time of change
• Support development and delivery of large-scale transformation initiatives, including deployment of new technologies and compliance requirements
• Ad-hoc projects determined from time to time, including the provision of general support to other KYC activities
• Being part of a large cross-functional team, and the opportunity of working with One Firm Risk leaders, engagement teams and project teams
• Contribute directly to the firm in achieving its performance goals, especially regarding growth, leading firm and quality
• Engage in a solutions-focused, cohesive and vibrant team

Experiences and skills you'll use to solve
• Ability to collaborate and contribute as a team member, leader and subject matter expert - understand personal and team roles; contribute to a positive working environment by building solid relationships with team members; proactively seek guidance, clarification and feedback
• Experience in KYC program implementation/transformation, including KYC policies and technology implementation
• Proficiency in MS Office Suite
• Excellent understanding of data and able to utilize data to gain business intelligence and insights
• A focus on client service, with an ability to share and collaborate with others
• Clear, articulate and confident written and verbal communication skills
• Analytical mindset with strong critical thinking abilities including judgment and problem-solving skills and a high level of accuracy and attention to detail
• Project management skills
• A conscientious, ambitious team player, with good self-management skills

Why you'll love PwC
We're inspiring and empowering our people to change the world. Powered by the latest technology, you'll be a part of diverse teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development environment, will take your career to the next level. We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life. Learn more about our Application Process and Total Rewards Package at: https://jobs-ca.pwc.com/ca/en/life-at-pwc

At PwC Canada, our most valuable asset is our people and we grow stronger as we learn from one another. We're committed to creating an equitable and inclusive community of solvers where everyone feels that they truly belong. We understand that experience comes in many forms and building trust in society and solving important problems is only possible if we reflect the mosaic of the society we live in.
We're committed to providing accommodations throughout the application, interview, and employment process. If you require an accommodation to be at your best, please let us know during the application process.