WFH Customer Service/Data Entry (remote) - Urgent Position

Answers incoming customer live chats regarding website navigation issues, service questions, and general client concerns

-Evaluate customer interactions and elevate issues to Online Chat Manager when appropriate

-Create relationships with new customers to better understand and achieve their needs

-Respond to the customer questions, inquiries, requests and problems accurately, concisely and appropriately

-Continually portray and project a positive and professional image.

-Provide administrative support to the customer service team

-May assist with overflow work and other duties as needed