TechOps Manager, Enterprise Cloud Services, Toronto

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

SAP Enterprise Cloud Services (ECS) is a private cloud managed services provider that offers SAP applications in the HANA Enterprise Cloud. Our team "ECS Delivery Technical Operations" is responsible for 24x7 operations of these business-critical SAP systems in the cloud. Within the Technical Operations organization, the Server Management team is a global team providing L4 Operations Support for Operating System (primarily SuSE Linux) & cloud infrastructure platforms like Azure, AWS, Google Cloud & SAP data centers, while also contributing to automation development & innovation projects. We are looking for a People & Operations Manager for our team in Americas, consisting of Linux & Cloud platform specialists, including experts in Linux HA Cluster technology (SuSE Pacemaker). In this role, primary responsibility is people management, ensuring smooth operations support, escalation handling of critical customer issues in the region as well as collaboration with the larger Server Management team across multiple regions.

ROLE INFORMATION:

As a people manager of the Server Management team members in Americas, you will work towards building a cohesive & motivated team, with a strong culture of collaboration. You will ensure business continuity by effective management of the team's work - both daily operations and projects. You will work with the team to achieve their development plans and provide clear and timely feedback regarding their performance. You will identify and drive initiatives to increase the quality of operations support from the team, reduce outages, improve efficiency, identify and plug process gaps and do effective resource planning and utilization. You will bring in functional expertise in OS (primarily Linux), cloud platforms (Azure, AWS, GCP, VMWare, IBM Cloud), automation & container technologies like Docker, Kubernetes, Ansible etc.

QUALIFICATIONS
• 5+ years of experience managing senior & experienced team members
• Good understanding of Linux based server operating systems including Linux HA cluster technologies like Pacemaker, IT security & OS hardening concepts, networking, storage, Data Center Operations etc.
• Experience managing server operations in large environments and/or in public clouds, like MS Azure, AWS, GCP. Experience in ITIL & ITSM.
• Experience communicating with customers on technical, service & operations topics, with the ability to handle escalated customer situations
• Experience implementing Agile, running large programs is a plus.
• A visionary leader who questions status quo and identifies/ implements innovative solutions.
• Fluency in English language and the ability to work in global, multi-cultural teams is a key requirement.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com .

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP's commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is $124,700 - $265,100(CAD) CAD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount, and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: www.SAPNorthAmericaBenefits.com .

Due to the nature of the role, which involves global interactions with SAP entities, as well as with employees and stakeholders in Canada, functional proficiency in English is required for positions based in the Quebec.

Requisition ID: 412881 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Management | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

Requisition ID: 412881

Posted Date: Dec 10, 2024

Work Area: Information Technology

Career Status: Management

Employment Type: Regular Full Time

Expected Travel: 0 - 10%

Location:
Toronto, ON, CA, M5K 1B7