Support Analyst, HR Technology (14 month contract)

Posted 2 days ago

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Job Details

Temp

Location

Toronto, ON

Job Description

Overview
At KPMG, you'll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world.

The HR Technology Support Analyst provides daily, monthly, quarterly, and annual support in several operational HR business and system processes by running moderately complex system processes (benefits enrollments, data loads, and new hire data quality review). The successful candidate will work under the guidance and direction of the Manager, HR Technology Support.

What you will do

Provide functional support for PeopleSoft data entry and transactional issues.
Process annual Benefits elections updates for retirees under guidance of the Manager, HR Technology Support Team.
Investigate benefits issues escalated from the HR Delivery Centre.
Review iCIMS (Recruiting system) and PeopleSoft transactional audits to ensure all hires and rehires have been correctly interfaced to the PeopleSoft system.
Assist with PeopleSoft correction requests as required.
Effectively liaise with Talent Attraction recruiters on data quality issues, facilitating process improvements, developing job aids and tools to support correct data entry, and reporting back on issues and concerns, etc.
Escalate technical issues (e.g. multi-system impacts, hardware or coding related concerns, etc.) to the HR Technology Support Manager.
Contribute to maintaining up-to-date documentation in support of all system processes (process maps, SOPs, etc.)

What you bring to the role

Undergraduate Degree or College Diploma; with HR training and/or experience preferred.
2+ years' experience in a software/technical support position with PeopleSoft.
Experience with PeopleSoft, iCIMS, or other HR applications.
Strong client relationship skills.
Proactive and solutions-oriented personality.
Moderate knowledge of Microsoft Office Products (Excel, Word).
Knowledge of Excel Macros would be an asset.
Strong relationship management, communication and writing skills.
Proactive attitude towards ownership of tasks; strong organizational skills.
Strong interpersonal skills as a team player.

Providing you with the support you need to be at your best
Our Values, The KPMG Way
Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters

KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice.

Adjustments and accommodations throughout the recruitment process
At KPMG, we are committed to fostering an inclusive recruitment process where all candidates can be themselves and excel. We aim to provide a positive experience and are prepared to offer adjustments or accommodations to help you perform at your best. Adjustments (informal requests), such as extra preparation time or the option for micro breaks during interviews, and accommodations (formal requests), such as accessible communication supports or technology aids, are tailored to individual needs and role requirements. You will have the opportunity to request an adjustment or accommodation at any point throughout the recruitment process. You will have an opportunity to request an adjustment or accommodation at any point throughout the recruitment process. If you require support, please contact KPMG's Employee Relations Service team by calling 1-888-466-4778.

About KPMG

KPMG LLP is the Canadian member firm of KPMG International. We provide Audit, Tax, and Advisory services to many of the public and private business, not-for profit, and public sector organizations in Canada. Nationally, there are 40 offices and over 700 partners and 7,000 employees working together to help Canadian businesses achieve their goals. Leveraging the skills, knowledge and passion of our firm and our people allows us to serve our clients with uncompromising professionalism, cutting through complexity to provide valuable insight—in Canada and around the world. KPMG s.r.l./S.E.N.C.R.L. est le cabinet canadien membre de KPMG International Cooperative (« KPMG International »). Nous offrons des services professionnels en audit et en fiscalité ainsi que des services-conseils à une vaste clientèle composée notamment de sociétés ouvertes et fermées, d’organismes sans but lucratif et d’organisations du secteur public au Canada. KPMG compte 40 bureaux à l’échelle nationale, au sein desquels collaborent plus de 700 associés et 7 000 employés pour aider les sociétés canadiennes à atteindre leurs objectifs. Nous misons sur les compétences et le savoir-faire de notre équipe pour servir nos clients − au Canada et ailleurs dans le monde − avec rigueur et professionnalisme. Notre mission première : simplifier la complexité en proposant des perspectives éclairantes.