Service Desk Analyst

Posted 9 days ago

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Job Details

Full Time

Location

Ottawa, ON

Job Description

Service Desk Analyst Job#62387

About the Job: Mindwire is currently seeking a Service Desk Analyst to work for our valued government client.

The position is located in Calgary, Alberta

Responsibilities:
• Provide first-level investigation and diagnosis for hardware and software issues
• Log all user interactions (incoming and outgoing) into call-management system
• Establish a course of action to correct issues, provide information to users
• Install, move or set up, and provide ongoing support and troubleshooting assistance to all employees for desktop, laptop and/or peripherals
• Provide deskside support for calls that cannot be resolved over the telephone or via remote management
• Deliver the highest quality of customer service to the users within service levels
• Participate in the creation and ongoing maintenance of a knowledge base on technical issues
• Other related activities and deliverable, as required

Requirements and Qualifications:
• University degree or a college diploma in information technology
• A minimum of one (1) year of recent work experience in an information technology service desk, operational environment
• A minimum of three (3) years of demonstrated customer service experience
• Excellent customer service skills
• Demonstrated experience interacting with individuals at various levels in an organization

How to Apply:

Online:
To apply for this and other suitable exciting opportunities with Mindwire Systems Ltd., you can apply online through the button on the top right.

E-mail:
Please email Jennilee Cook at Jennilee.cook@mindwire.ca

We thank all applicants for their interest, however only those candidates selected for interviews will be contacted.

About Great Canadian Gaming Corp.

Great Canadian is a leading gaming, entertainment and hospitality company in Canada. With 28 gaming properties across Ontario, British Columbia, Nova Scotia, New Brunswick and Washington State, Great Canadian's facilities include interactive gaming, thrilling horse racing, a variety of dining amenities, show theatres and hotels. Working closely alongside crown and industry partners, Great Canadian is driven to provide outstanding service to guests, rewarding opportunities for team members and superior value to shareholders. Fundamental to the company’s culture is its commitment to social responsibility. “PROUD of our people, our business, our community” is Great Canadian’s brand that unifies the company’s community, volunteering and social responsibility efforts. Under the PROUD program, Great Canadian annually invests over $2.5 million in our communities, and in 2017, over 1,900 charitable organizations were supported by Great Canadian. In each Canadian gaming jurisdiction, a significant portion of gross gaming revenue from gaming facilities is retained by our crown partners on behalf of their provincial government for the purpose of supporting programs like healthcare, education and social services.