Senior Systems Analyst

Senior Systems Analyst

Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity:

Who we're looking for:

We are looking for a System Designer for our OSS Team who is dedicated to key applications that enable our technology teams to interact with network devices.The Operations Support Systems (OSS) is the team dedicated to key applications that enable our technology teams to interact with network devices. We collaborate with teams across Rogers using different technologies to solution the best automated processes and systems that we need for our network and to succeed. As a System Designer, you will own the administration and maintenance of provisioning, mediation, and billing systems in a changing and dynamic environment.

Location : Brampton ON, Calgary AB

What you will do:

• As a senior System Analyst, you will be responsible for supporting, configuring, maintaining and upgrading the provisioning, mediation, and billing systems.
• When issues arise, you will be the first level of support to dig into the root cause by investigating logs and debugging code.
• You will be empowered to drive changes to make your systems more reliable and maintainable while providing expert insight during solution design.
• You will always think ahead and use your scripting capabilities to automate workflows and to simplify and streamline processes.
• You will compare vendor systems to determine the best solution when implementing new systems and technologies, always keeping the customer in mind.

What you will bring:

• You have strong written and communication skills and are a great team player
• You respect everyone's ideas and strive for a common goal with your teammates
• You are a creative problem solver who is ready to challenge the norm and provide outstanding customer experiences
• You have demonstrated experience in a front-line role, ideally having worked in customer facing role with a track record of delivering a world class customer experience
• Participate in a rotational on-call schedule, including activities during the maintenance window
• Demonstrated industry experience in a system administration role on Red Hat Linux/Unix is a plus (can teach others)
• Experience or knowledge of SOAP UI
• Working knowledge of IP Technology
• Good experience of bash/shell scripting
• Demonstrated achievements of project delivery
• A general understanding of telecommunication networks
• Experience and knowledge of ITIL framework is an asset, but not required
• Experience with Remedy, Service Now, Jira/Confluence, and related IT service management tools is an asset
• Demonstrated experience and knowledge of Ericsson platforms is an asset, but not required
• Over-the-air platforms and E-SIM technologies such as G&D, Idemia and Thales is an asset, but not required
• A willingness to learn cloud services, microservices, containerization, Kubernetes, Kafka, Apache Spark, and related technologies
• A college or technical education, or Bachelor's degree in computer science or extensive experience in a related area

What's in it for you?
We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you'll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including:

Competitive salary & annual bonus.

• Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.

Discounts:Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
Paid time off for volunteering.

• Company matching contributions to charities you support.

Growth & Development Opportunities:

• Self-driven career development programs (E.g. MyPath program).
• Rogers First: priority in applying to internal roles of interest.

Wellness Programs:

• Homewood employee & family assistance program.
• Cognitive Behavioral Therapy (CBT) & Virtual therapy sessions.
• Low or no-cost fitness membership with access to virtual classes.
• Our commitment to the environment and diversity:
• Work for an organization committed to environmental protection.
• Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.

If you are selected to move forward in the recruitment process, here is what you can expect:

15-minute phone screen with your recruiter, 1-hour virtual interview with Hiring Manager, 30-minute final round virtual interview with Director of the team. Best of luck!

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule:Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location:8200 Dixie Rd (341), Brampton, ON
Travel Requirements: None
Posting Category/Function: Technology & Systems Administration
Requisition ID: 320530

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ .

Posting Notes:Technology

Location:
Brampton, ON, CA Calgary, AB, CA

Being a Rogers team member comes with some great perks & benefits including:
• Health & well-being benefits
• Donation matching
• Paid time off for volunteering
• Wealth Accumulation including: Pension plan & Employee stock options
• Generous employee discounts
• Leadership development, Mentorship, and Coaching programs

*available for full-time and part-time permanent employees, some restrictions apply

Looking for career guidance and inspiration?

Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.

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