Senior Product Manager, Day-to-day Banking

Location(s): Toronto - GTA, Surrey or Vancouver - GVA
Job Type: Full Time
myWork Options: In-person, Hybrid
Starting Salary Range: $106,800-$130,000
Background Screening Requirement:

Enhanced Criminal Record Check

Credit Check

Identity Verification

Employment Verification

References

What's the job?
The Senior Product Manager, Day-to-day Banking is an integral part of the demand deposits and will support the strategic vision of everyday banking for Coast Capital. This role operates across small business verticals, ensuring specific goals, plans and initiatives for the Portfolio are executed/delivered to support Coast's business strategies and objectives. It also ensures all activities follow governing regulations, internal policies, and procedures.
This position will be accountable for managing the retail & small business day-to-day account P&L. In addition, the role will be accountable for everyday banking journeys/experience (including onboarding acquisition journeys across all channels), portfolio growth strategy, pricing, new product development, forecasting, measurement, gap planning and regulatory compliance.
In supporting Coast Capital's strong operating and risk culture, the incumbent will regularly communicate with operations, business and risk partners to formulate appropriate test & learn strategies and collaborate with campaign partners to optimize campaign modelling, delivery and measurement.

What you'll get to do:

Developing growth targets in alignment with the broader organizational growth targets/OKRs, contributing to business development with a heightened focus on new member growth and cross-product revenue generation, including but not limited to Net Interest Income (NII) and Non-Interest Revenue (NIR)

Develop and manage the day-to-day banking initiatives roadmap, staying on top of changing and emerging methods. Roadmap management includes writing business cases, leading change management and collaborating with technology teams and external vendors.

Identifying and monitoring business trends, competitive intelligence, and emerging trends / best practices to determine implications of proposed daily banking enhancements, regulatory restrictions, and customer feedback to ensure strategies meet customer needs.

Maintaining a high level of communication with operations and supporting partners to resolve member day-to-day banking escalations and meet service standards. Support appropriate reporting for performance, service and operational standards.

Improving employee and client experiences across end-to-end journeys through process simplification and system enhancements

Connecting day-to-day banking products to appropriate organizational capabilities and journeys to seamlessly integrate clients' day-to-day banking needs across the Coast ecosystem.

Who are we looking for?

Bachelor's Degree in Business or related areas. Post-graduate degree in relevant field a plus.

10+ years of experience in day-to-day banking, chequing, and small business within financial services

Strong understanding of day-to-day banking products (chequing, transaction banking, overdraft, etc.)

Advanced ability to identify and bring to ground market trends/innovation, strong relationship-building capabilities

Strong analytical capabilities, including insight development and executive-level performance reporting

Well-organized, professional demeanour and ability to manage time, balancing the need to resolve issues quickly with effective and thorough analysis.

Demonstrated ability to work in an ambiguous environment and to help simplify and create structure

Ability to build and maintain strategic relationships

Innovative thinking, bringing passion, energy, creativity and vision

Ability to handle multiple initiatives with changing priorities

Strategic business sense with planning and implementation capabilities

Strong organizational, analytical and time management skills

Equity, Diversity & Inclusion at Coast Capital
Don't meet every single requirement? At Coast Capital, we believe everyone has potential. We are committed to building better, brighter, more inclusive futures for everyone - including our employees. We see the potential in our employees to achieve amazing things and want to invest in your future. If you're excited about this career opportunity and your experience may not perfectly align with every qualification in this job posting, we still encourage you to apply. You may be just the right candidate for this or other opportunities at Coast Capital.

At Coast Capital, we are committed to equity, diversity and inclusion. We strongly encourage applications from Indigenous Peoples, Black, and racialized persons, persons with disabilities, people of diverse sexual and gender identities and women. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences and expertise benefit of our employees, our members, and our community.

We strive to provide an accessible candidate experience for our candidates with different abilities. If you require any accommodations, please contact accessibility@coastcapitalsavings.com or call 778-391-5836. We will work with you to meet your needs.


Why join Coast Capital Savings?

Purpose is our North Star. We look at everything through our purpose. It informs the advice we provide our members, the experiences and products we create, and the programs we build to support our employees and communities.

Committed to inclusion and engagement. We have an ongoing focus on equity, diversity, and inclusion and routinely track how we're doing, and what we need to do to keep improving. We foster a culture where everyone can feel safe to be who they really are and thrive.

A career that grows with you. We believe in developing our people and promoting from within. Many employees have spent decades, and sometimes their entire careers, with Coast Capital and have progressed from the frontlines to senior leadership.

Work where you're most effective. In 2020 the world changed, and that includes how we work. In response to COVID-19 we launched myWork, which gives employees flexibility in where they work based on the nature of their role.

Benefits that flex to the needs of you and your family. We offer comprehensive, customizable benefits for you and your family, so you can choose what fits best for you and your lifestyle.

Retirement options. We also take care of our employees once they retire. That's why we offer the choice of a defined contribution or defined benefit pension plan or RSP's.

Mortgage and auto financing benefits. Employees save thousands on their mortgages and auto loans with best-in-category benefits.

Real Recognition. We recognize excellence throughout the year, through an online community that lets employees give kudos and thanks throughout the year. We're human, which means we like to have fun with events, celebrations, and recognition throughout the year.

An award winning culture. We're a Platinum member of Canada's Best Managed Companies and are regularly recognized by Canada's Most Admired Corporate Cultures and the BC Top Employers Awards.

We reinvest 10% back into the community. When we do well, our communities do well. That's why since 2000 we've invested over $90 million into our member's communities.

Double your impact. Through our employee volunteer program, Coast Capital donates $10 for every hour you volunteer to a Canadian charity or non-profit of your choice.

D&I at Coast At Coast Capital, we value diversity, equity and inclusion. We're not all the same and we like it that way. We don't just accept differences - we celebrate, support, and we thrive on them for the benefit of our employees, our members, and our community. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.