Senior Manager, Government Programs

Application Deadline:

02/10/2025

Address:
33 Dundas Street West

Job Family Group:

Customer Solutions

The Senior Manager, Government Programs will develop, promote and manage financing solutions and implement sales, marketing and credit risk management strategies to maximize return on equity and enable outstanding customer experiences for all Business Banking clients across relationship manager, virtual and branch channels. Their priorities will centre on risk-return optimization, expanding market share and driving robust financial performance for the segment.

Solutions under the Senior Manager's purview will be focused on Government Programs and lending structures (eg. CSBFP, TELP). In addition to development, oversight and co-managing programs, they will work to rationalize and simplify the programs suite, optimize and ensure the relevancy of solutions to business banking clients and innovate new borrowing solutions to better meet client needs.

The Senior Manager, Government Programs will

• Develop, promote and manage programs for Business Banking clients. These programs are often unique in that they are supported by government guarantees, community focused/purpose driven and/or involve loan structuring.

• Managing the program portfolios and application quality to ensure program compliance, mitigate credit risk and fraud.

• Simplify programs for clients and employees to make them easier to use through development of tools, process transformation, training interventions, policy guidance.

• Provide support and oversight to the management of a portfolio of strategic government programs providing value-added and competitively superior banking solutions that meet identified needs, address challenges faced by specific target markets and generate and retain profitable customer business.

• Position as a credible strategic partner to the business banking sales force in their area of expertise, providing holistic financial solutions and specific program understanding to enable the front line to provide their customers with trusted advice and guidance.

• Develop viable tactical business strategies, training courses, materials, lending topics to assist the front-line sales force in increasing market share

• Maintain an active outreach with internal and external partners to help identify lending opportunities that would benefit from the programs under management

• Provide leadership in the management of program policies, risks and related tools, forms and processes.

• Provide leadership on program reporting to internal and external stakeholders, including the design of relevant reports, messaging, oversight and presenting.

• Assist with the development of strategic sales initiatives, and provide input into appropriate sales and/or marketing materials to support holistic business development programs.

Accountabilities

• Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.
• Ensures alignment between values and behaviour that fosters diversity and inclusion.
• Regularly connects work to BMO's purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.
• Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.
• Attracts, retains, and enables the career development of top talent.
• Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.
• Recommends alternatives to credit proposals (e.g. restructuring of the application and/or use of special loan plans available).
• Provides advice and guidance to assigned business/group on implementation of solutions.
• Contributes to the development and implementation of lending related policies and procedures.
• Acts as a trusted advisor to assigned business/group.
• Influences and negotiates to achieve business objectives.
• Recommends and implements solutions based on analysis of issues and implications for the business.
• Assists in the development of strategic plans.
• Identifies emerging issues and trends to inform decision-making.
• Helps determine business priorities and best sequence for execution of business/group strategy,
• Conducts independent analysis and assessment to resolve strategic issues.
• Develops business cases by identifying needs, analyzing potential options, and assessing expected returns on investment.
• Executes on strategic initiatives in collaboration with internal and external stakeholders.
• Builds change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.
• Leads or participates in defining the communication plan designed to positively influence or change behaviour; develops tailored messaging; and identifies appropriate distribution channels.
• Supports the manager by coordinating and managing workflow and exception requests; escalates any concerns.
• Provides input into the planning and implementation of operational programs.
• Reviews and communicates credit transaction decisions with rationales that can be understood and explained to customers.
• Identifies and advises on transaction decision terms, conditions, and collateral requirements and opportunities for cross-selling or alternative solutions that meet client needs.
• Keeps abreast of economic and market developments within the portfolio to inform credit risk policies and decision making.
• Adheres to the risk rating process to ensure application integrity and compliance with policies and guidelines in force at the time of submission (e.g. manuals for Risk Rating).
• Identifies and actions exceptions and elevates sign-offs in compliance with established policies and standards.
• Coaches and advises customer-facing employees on credit risk to increase awareness of transaction risks, Policies, Standards, Level 3 Documents and knowledge of credit structuring.
• Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
• Builds effective relationships with internal/external stakeholders.
• Gathers and formats data into regular and ad-hoc reports and dashboards.
• Monitors and tracks performance and addresses any issues.
• Provides input into the planning and implementation of operational programs.
• Executes work to deliver timely, accurate, and efficient service.
• Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Works independently and regularly handles non-routine situations.
• Broader work or accountabilities may be assigned as needed.

Qualifications:

• Typically, 7+ years of relevant experience and post-secondary degree in Business or a related field of study or an equivalent combination of education and experience.
• Credit Qualifications and associated credit knowledge and skills according to the established qualification standards.
• In-depth knowledge of banking products and services.
• In-depth knowledge of industry trends and regulations.
• In-depth knowledge of credit portfolio management Policies, Standards, Level 3 Documents and procedures.
• Effective communications and relationship management skills.
• Strong ability to manage multiple priorities with effective planning and organizing skills.
• Strong risk management
• Sound judgement, logic, and reasoning.
• Verbal & written communication skills - In-depth.
• Collaboration & team skills - In-depth.
• Analytical and problem solving skills - In-depth.
• Influence skills - In-depth.
• Data driven decision making - In-depth.

Salary :

$92,400.00 - $171,600.00

Pay Type:

Salaried

The above represents BMO Financial Group's pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position.

BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en .

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.