Security Team Lead - St. Mary's General Hospital

Overview

Paladin Security: Making the World a Safer and Friendlier Place! Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team! The Paladin Difference starts with our guards; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Position Details:
Position: Full Time Security Team Lead

Site: St. Mary's General Hospital

Address: 911 Queen's Blvd, Kitchener, ON N2M 1B2

Hours: Continental Rotation (0800-2000/2000-0800hrs)

Pay Rate: $24.59/hr.
Averaging Agreement: Overtime is Averaging Agreement (AA) after 88 hours
Posting Date: March 31, 2025
Internal Closing Date: April 07, 2025
External Closing Dare: April 07, 2025
Schedule Example:
• Week 1 - Days - Mon-Tues, Fri-Sat
• Week 2 - Days - Sun, Wed-Thu
• Week 3 - Nights - Mon-Tues, Fri-Sat
• Week 4 - Nights - Sun, Wed-Thu
Site Overview: St. Mary's General Hospital in Kitchener, Ontario, is a 197-bed acute-care facility specializing in cardiac care, respiratory and thoracic services, outpatient surgery, general medicine, and emergency care. Established in 1924, it is part of the St. Joseph's Health System and home to the Regional Cardiac Care Centre. The hospital is affiliated with McMaster University and Conestoga College, employing over 2,000 staff, physicians, and volunteers. It is committed to high-quality patient care, innovation, and community health initiatives.

Job Skills / Requirements

Position Overview:

The Security Team Lead is responsible for supervising the activities and job performance of Security Guards assigned to all areas belonging to their facility. The Security Team Lead is expected to represent Paladin Security Group as well as the facility they are assigned to.

Essential Job Functions:
• Provides leadership, direction, and ongoing coaching and training
• Ensures all standing orders and scheduled daily activities are carried out as required for each shift
• Ensures site staff adhere to all Paladin Security and college campus security policies and procedures
• Plans and implements shift work schedules
• Ensures all Security Officers have received the mandatory training
• Motivates staff and issues commendations
• Disciplines staff when necessary and ensures proper documentation is passed onto head office
• Attendance Management
• Performs security audits
• Documents and investigates security incidents and complaints
• Provide proactive and reactive security patrols.
• Communicates any concerns/issues with Client Service Manager
Requirements:
• Immunization Record for Covid-19, Measles, Mumps, Rubella, Varicella, and 2-Step TB Skin Test
• A Valid Ontario Security Guard License and First Aid & CPR - Level C
• At least two years' of security experience in healthcare would be preferred; experience in mental health is also an asset
• At least one year of security supervisor experience would be an asset
• Post Secondary education in a law enforcement/security related program from a recognized college would be an asset
• Working knowledge of the Trespass to Property Act, Mental Health Act, and Hospital Emergency Color Codes
• Superior written and verbal communication skills
• Demonstrated punctuality and reliability, tact and diplomacy
• Must be able to provide certifications in Use of Force (UoF) and Management of Aggressive Behaviour (MOAB)
• Applicants lacking these certifications can opt into Paladin's UoF/MOAB pre-employment certification training program prior to their onboarding training to ensure they meet the requirements of the position
• Please be aware: The UoF/MOAB pre-employment certification training is not paid as it is a pre-requisite, however Paladin will cover all of the costs of the training with a 6 month commitment to the position/availability
If you don't have immunization record, click on the link below to know how to get it:

https://paladinsecurity.com/wp-content/uploads/2023/07/How-to-get-immunization-records-Paladin.pdf

Click on the link below to download Paladin Immunization form. Please be advised that this form must be completed and signed by a Doctor in Ontario:

https://paladinsecurity.com/wp-content/uploads/2023/07/Immunization-Record-Ontario-Paladin.pdf

Why Choose Paladin:
• Opportunities for Growth & Advancement
• Free Uniforms
• Annual Boot Allowance
• Security License Reimbursement
• Dry cleaning/Hemming Allowance
• Paid Vacation and Paid Sick Days
• Additional Perks!

Education Requirements (Any)

High School Diploma/GED

Certification Requirements (All)

Management of Aggressive Behaviour (MOAB)
COVID Double Vaccinated
Proof of immunizations for TB, MMR, Varicella?
Standard First Aid, CPR Level C
Valid Ontario Security License
Use of Force

Additional Information / Benefits

Paladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days

This job reports to the Client Service Manager

This is a Full-Time position 1st Shift, 2nd Shift, 3rd Shift, Weekends, Continental Rotation (0800-2000/2000-0800 hrs).

Number of Openings for this position: 2