Security Dispatch - Part-Time - Markville Mall

Overview

• Paladin Security: Making the World a Safer and Friendlier Place! Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team! The Paladin Difference starts with our officers; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Job Skills / Requirements

Position: Mall Security Guard - Patrol
Site: CF Markville Mall
City: Markham
Status: Part-Time
Hours: Saturday & Sunday - 1000-1800
Pay Rate: $18.89/hr

Mandatory 4 day virtual and in-class training at our Etobicoke office

Site Description: Starting with a smile, the staff at Markville Mall is committed to providing its customers with all the information, courtesy, and care that they require during their visit to Markville. It is their pleasure to assist in any way they can. Their friendly and professional Guest Services representatives are here to help, inform and make your visit to Markville easy and enjoyable. Markville Mall is dedicated to community health, spirit, and the preservation of the environment. They are committed to the social needs that impact their community. They are also introducing a bold new vision for the Markville Shopping Centre to create a truly world-class retail destination in one of Canada's most affluent and dynamic communities. They are a member of the Cadillac Fairview family, one of North America's largest investors, owners, and managers of commercial real estate. Cadillac Fairview is an industry leader whose vision is to be the most dynamic real estate organization in the market by exceeding the expectations of their customers, colleagues, and stakeholders in an entrepreneurial working environment.

PRIMARY FOCUS: Coordinate the activities of security and operations personnel in the field. To monitor CCTV and fire and life safety systems, as well as acting as the point of first contact between the Manager's operations team and the Contractor's Personnel and other relevant parties (i.e. the public, the Manager's personnel, retail/office professional staff, contractors, etc).

FUNCTIONAL RESPONSIBILITIES:
• Coordinate the dispatching of the Contractor's Personnel and where necessary the Manager's operations personnel to calls for service as required, which includes operating two-way communications systems;
• Monitor CCTV cameras (if applicable) to ensure the smooth operation of the Property and to follow up on reported incidents or suspicious activity;
• Coordinate incident response, including activating emergency services, directing security/operations personnel on required actions during incidents and actual or potential emergency situations;
• Maintain logs on the activities of security and operations personnel in the field to facilitate effective record-keeping;
• Review taped CCTV data for follow-up by law enforcement and supervisors;
• Answer and follow up appropriately on all incoming telephone calls to security;
• Monitor and disable or enable as appropriate fire alarm and sprinkler systems as required;
• Deal with the public, tenants and contractors regarding lost and found, key issues and other security or operations-related inquiries;
• Coordinate the activities of third-party contractors, from initial issue of ID badges to the monitoring of work practices to ensure optimum life safety; and x Monitor alarms for Manager's systems (if applicable).
COORDINATION RESPONSIBILITIES: Provide verbal or written direction, or both, (as authorized) to the Contractor's Personnel and where appropriate, the Manager's operations personnel in respect to the following:
• Coordinating the field activities of security personnel, including issuing patrol duties, assigning calls for service, allocating breaks and dispatching personnel as required;
• Coordinating the activities of security, operations and other site personnel during security- and safety-related incidents via CCTV (if applicable) and two-way communication devices;
• Coordinating security and operations personnel activities in response to actual or potential emergency incidents as per the guidelines set out in the Manager's Standard Operating Procedures; and
• Controls access to the security office and control center area at the Property
EDUCATIONAL REQUIREMENTS:
• Completion of grade 12 diploma or equivalent;
• Prior work experience in a customer service environment is a definite asset;
• Previous experience working as a security guard (or equivalent) is of benefit;
• WHMIS and other safety courses an asset;
• First Aid and CPR training is required;
• Provincial security license (if required by law); and
• Provincial certification required for Use of Force.
EXPERIENCE & GENERAL SKILL REQUIREMENTS:
• 3-4 years security and life safety-related experience preferred;
• Basic knowledge of fire alarm and life safety and associated systems;
• Ability to learn and willingness to take job-related courses in operations/systems/security disciplines;
• Ability to learn and willingness to take job-related courses in operations/systems/security disciplines;
• Fire-fighting or other emergency response experience an asset;
• Excellent customer service and communication skills required;
• First Aid and CPR certification required;
• Ability to make sound decisions under pressure; and
• Knowledge of the rules and regulations at the Property and the Manager's policies.
TECHNICAL SKILL REQUIREMENTS:
• Working knowledge of Windows-based computing systems and Google docs;
• Proficiency in typing in a timely and accurate manner;
• Basic knowledge of building systems (i.e. HVAC, sprinklers, mechanical systems, etc.); and
• Familiarity with fire/life safety equipment/systems.
INTERPERSONAL SKILL REQUIREMENTS:
• Strong organizational and multi-tasking skills;
• Excellent customer service abilities; and
• Must be able to perform well in stressful situations.
Prerequisites:
• Must possess a valid "G" Class License
• Clean Driver's Abstract
• Must provide driver's abstract
• No more than 2 minor convictions, no major convictions, and no more than 6 demerits in the last three years.
• First Aid & CRP Level C
• Basic Security Training
• A Valid Ontario Security Guard License

Certification Requirements (All)

Minimum of 1 year security experience
Vulnerable Sector Check
COVID Double Vaccinated
Valid G Licence
Valid Ontario Security License
Valid Certification in First Aid, CPR and AED

Additional Information / Benefits

We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.

Benefits: Medical Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days

This job reports to the Client Services Manager

This is a Part-Time position Weekends, Saturday & Sunday (1000-1800).

Number of Openings for this position: 1