Sales Support Representative

Posted 2 days ago

AI Interview Copilot

Job Details

Full Time

Location

Canada

Job Description

Location(s): Surrey, Vancouver - Lower Mainland
Job Type: Full Time
myWork Options: In-person, Hybrid
Starting Salary Range: $54,000-$64,800
Background Screening Requirement:

Enhanced Criminal Record Check

Credit Check

Identity Verification

Employment Verification

References

What's the job?
As a Sales Support Representative, you will act as the key customer interface for the Account Executive team, coordinating all client financing requests and effectively managing each stage of the credit application, contract execution and funding process.

What you'll get to do:

Act as a key customer liaison to the Account Executive team by managing day-to-day client inquiries

Use online client management tools to ensure the timely processing of financing requests

Proactive engagement/collaboration with internal and external stakeholders, ensuring timely and accurate completion of credit submissions and contracts

Regular maintenance of client databases / daily transactional reporting

Maintain regular client contact to facilitate the timely collection of credit information

Timely submission of completed credit packages for risk adjudication

Monitor the progress of credit applications from submission through to the funding stages

Proactively follow up to address any outstanding audit requirements or deficiencies

Timely generation and distribution of client documentation for execution

Coordination of client signatures

Schedule meetings and prepare meeting agendas for Account Executive and Senior Leadership teams

Generate weekly and monthly dashboard reports as required

Regular updating of CRM with relevant client info, including change of status, contact information, transaction notes and key activities

Maintain rigorous quality controls, ensuring the accuracy of credit submissions and client documentation

Who are we looking for?

A minimum of 1 to 3 years of professional experience. Experience in the equipment finance and leasing industry is considered an asset.

Bachelor's Degree or a diploma requiring 3 - 4 years of full-time study or equivalent work experience

Developing and managing relationships through effective communication is key for this role. So your verbal and written English skills have to be great. If you also know a second language, that would make our day. Maybe even our week.

With a superior technical aptitude, learning a variety of accounting platforms/CRM tools will be easy for you and basic PC technical troubleshooting skills to help empower you to self-serve.

Excellent time management and organizational skills

A highly collaborative nature, with a keen focus on customer service

The ability to have fun and maintain calm when pressured by time constraints in a fast-paced business.

Equity, Diversity & Inclusion at Coast Capital
Don't meet every single requirement? At Coast Capital, we believe everyone has potential. We are committed to building better, brighter, more inclusive futures for everyone - including our employees. We see the potential in our employees to achieve amazing things and want to invest in your future. If you're excited about this career opportunity and your experience may not perfectly align with every qualification in this job posting, we still encourage you to apply. You may be just the right candidate for this or other opportunities at Coast Capital.

At Coast Capital, we are committed to equity, diversity and inclusion. We strongly encourage applications from Indigenous Peoples, Black, and racialized persons, persons with disabilities, people of diverse sexual and gender identities and women. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences and expertise benefit of our employees, our members, and our community.

We strive to provide an accessible candidate experience for our candidates with different abilities. If you require any accommodations, please contact accessibility@coastcapitalsavings.com or call 778-391-5836. We will work with you to meet your needs.

Why join Coast Capital Savings?

Purpose is our North Star. We look at everything through our purpose. It informs the advice we provide our members, the experiences and products we create, and the programs we build to support our employees and communities.

Committed to inclusion and engagement. We have an ongoing focus on equity, diversity, and inclusion and routinely track how we're doing, and what we need to do to keep improving. We foster a culture where everyone can feel safe to be who they really are and thrive.

A career that grows with you. We believe in developing our people and promoting from within. Many employees have spent decades, and sometimes their entire careers, with Coast Capital and have progressed from the frontlines to senior leadership.

Work where you're most effective. In 2020 the world changed, and that includes how we work. In response to COVID-19 we launched myWork, which gives employees flexibility in where they work based on the nature of their role.

Benefits that flex to the needs of you and your family. We offer comprehensive, customizable benefits for you and your family, so you can choose what fits best for you and your lifestyle.

Retirement options. We also take care of our employees once they retire. That's why we offer the choice of a defined contribution or defined benefit pension plan or RSP's.

Mortgage and auto financing benefits. Employees save thousands on their mortgages and auto loans with best-in-category benefits.

Real Recognition. We recognize excellence throughout the year, through an online community that lets employees give kudos and thanks throughout the year. We're human, which means we like to have fun with events, celebrations, and recognition throughout the year.

An award winning culture. We're a Platinum member of Canada's Best Managed Companies and are regularly recognized by Canada's Most Admired Corporate Cultures and the BC Top Employers Awards.

We reinvest 10% back into the community. When we do well, our communities do well. That's why since 2000 we've invested over $90 million into our member's communities.

Double your impact. Through our employee volunteer program, Coast Capital donates $10 for every hour you volunteer to a Canadian charity or non-profit of your choice.

D&I at Coast At Coast Capital, we value diversity, equity and inclusion. We're not all the same and we like it that way. We don't just accept differences - we celebrate, support, and we thrive on them for the benefit of our employees, our members, and our community. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

About Coast Capital Savings

Coast Capital Savings is Canada’s largest credit union by membership. An Imagine Canada Caring Company, the credit union invested $5.6 million into local communities in 2017, focusing on empowering and engaging youth. Coast Capital is one of Canada's Most Admired Corporate Cultures™, and is a winner of the Canada's Best Managed Companies Platinum Club designation. It has 52 branches serving its 555,000 members in the Metro Vancouver, Fraser Valley, Vancouver Island and Okanagan regions of British Columbia. Product innovations include Canada's first free chequing account from a full-service financial institution.