Project Manager

Project Manager

Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity:

Who we're looking for:

We're seeking a highly motivated individual with strong leadership, organizational, analytical, troubleshooting and conflict resolution skills to join the Rogers team as a Project Manager.

What you'll do:

• Manage projects with top-down oversight throughout entire execution to ensure success as defined by adherence to standards of scope, budget, and timeline.
• Develop comprehensive project plans that merge customer requirements with company goals and coordinate various managers and technical personnel during all project phases, from initial development through implementation.
• Monitor project progress continuously and make detailed scheduled reports on measurable items, such as milestones and deliverables.
• Communicate proactively with all involved personnel to provide encouragement, identify problems, create solutions, and implement efficiency improvements.
• Analyze economics of project plans and provide actionable feedback relating to cost benefit and return-on-investment standards.
• Review proposed modifications on project plans, including meeting with interested parties to approve and implement beneficial changes.
• Oversee acquisition of resources and materials as needed before and during projects by talking with customers, team members, managers, and in-house accountants and negotiating price and payment agreements with vendors.
• Lead a portfolio of highly technical projects, ensuring delivery on plan and on budget
• Negotiate with business partners regarding projects plans for applications / technology products including planning, scheduling, resourcing, risk assessment, cost/benefit analysis and milestone establishment.
• Provide direction and leadership to project teams & team members (i.e. vendors, architecture, engineering, QA, business and system analysts, technical specialists, other project leaders).
• Conflict management - specialized interpersonal skills to resolve situations with colleagues where they may be some level of conflict, stress or uncertainty
• Use of formalized methodology and project tracking tools, forecasting, planning, financial controls, budgeting, risk management, issue management and organizational change management techniques
• Experience communicating with non-IT professionals and assessing needs / facilitating alternative solution definition
• End to end project facilitation expertise, from issue presentation to business case articulation and business solution(s) recommendation
• Ability to report and present accurately, confidently and enthusiastically to senior leadership team

What you bring:

• 7+ years of project management experience delivering large, complex projects, contact centre projects, preferably in the Telecommunications industry
• Formal project management training, PMI/PMP, Agile certifications.
• Relevant knowledge and experience with contact centre technologies, implementation processes and surrounding third-party technologies.
• Knowledge of the Software Development Life Cycle (SDLC)is required
• Certified Scrum Master (CSM) is an asset
• Advanced skills in MS Office suite, Oracle, SharePoint, BI tools and highly proficient in MS Project & JIRA
• Strong project financial forecasting and cost management
• Must possess strong negotiation, influencing, stakeholder management, communication and Business writing skills
• Ability to effectively communicate project scope, cost, schedule to senior and C-level leadership team
• Strong knowledge of project management methodology and best practices (e.g. PMI, Agile/Scrum/Kanban), proficiency using Project Management Tools including MS Office products (Excel, Work, PowerPoint), JIRA, Confluence and MS Project and strong
• Experience managing cross-functional programs and release schedules
• Ability to effectively communicate project scope, cost, schedule to senior and C-level leadership team
• Post-Secondary degree in Computer Science, Business, Engineering or related technical discipline

What's in it for you?

• We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you'll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including:
• Competitive salary & annual bonus
• Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.
• Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off
• TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
• Paid time off for volunteering
• Company matching contributions to charities you support
• Growth & Development Opportunities:
  • Self-driven career development programs (E.g. MyPath program)
  • Rogers First: priority in applying to internal roles of interest
• Wellness Programs:
  • Homewood employee & family assistance program
  • Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions
  • Low or no-cost fitness membership with access to virtual classes
• Our commitment to the environment and diversity:
  • Work for an organization committed to environmental protection
  • Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.

This is a hybrid work position and will require you to be in office three days per week. You can choose which days in office work best for you!

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule:Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location:8200 Dixie Road (101), Brampton, ON
Travel Requirements: Up to 10%
Posting Category/Function: Technology & Information Technology
Requisition ID: 293593

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ .

Posting Notes:Technology

Location:
Brampton, ON, CA Toronto, ON, CA

Being a Rogers team member comes with some great perks & benefits including:
• Health & well-being benefits
• Donation matching
• Paid time off for volunteering
• Wealth Accumulation including: Pension plan & Employee stock options
• Generous employee discounts
• Leadership development, Mentorship, and Coaching programs

*available for full-time and part-time permanent employees, some restrictions apply

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Job Segment: Project Manager, ERP, Computer Science, Call Center, Developer, Technology, Customer Service