Operational Manager, Digital Workplace

Posted 3 days ago

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Job Details

Full Time

Location

Toronto, ON

Job Description

Overview
At KPMG, you'll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world.

The Digital Workplace team is looking for a Manager to manage the operations for digital workplace solutions. The Digital Workplace team operates in support of the overall firm needs providing Digital Workplace solutions that prioritize productivity, collaboration, knowledge management, change management, user experience. These solutions seek to enable KPMG employees with productive technology and knowledge solutions driving value for KPMG and our clients.

What you will do

Manage the operational aspects of the firm's digital workplace solutions and oversee a team responsible for optimizing operational, governance, and support activities - ensuring the team functions smoothly, consistently and delivers the highest degree of service quality
Strengthen and maintain governance processes to support business solutions delivery, ensuring high quality, repeatability, product ownership, and support.
Collaborate with the rest of Digital Workplace leaders, ITS, and ITS Global in influencing existing tool evolution, resolve more complex technical and process issues
Play a leading role in technology enablement initiatives and knowledge transfer
Provide insights and influence transformation based on observed user experience
Manage the operational aspects of the intranet platform, collaborating with various leaders to evolve and align it with the firm's global and firm communications strategies, content governance, and support communications solutions related to functions and corporate communications.

What you bring to the role

5+ years' experience in a Solution delivery/Operational Manager role
Bachelor's degree in information technology management or equivalent work experience
Experience leading a team and/or workstream and comfortable managing multiple ongoing demands
Demonstrated service culture excellence, urgency, and curiosity
Demonstrated ability to prioritize & problem solve under pressure
High degree of comfort with technology and strong working knowledge with Microsoft toolset
Demonstrated understanding of what makes sound operational processes and good governance
Ability to work in an agile, fast paced environment with a high performing hybrid team

This position requires written and oral fluency in English. The successful candidate will be required to support or collaborate with English-speaking colleagues or stakeholders nationally in our English speaking provinces while at KPMG.

Providing you with the support you need to be at your best
Our Values, The KPMG Way
Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters

KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice.

Adjustments and accommodations throughout the recruitment process
At KPMG, we are committed to fostering an inclusive recruitment process where all candidates can be themselves and excel. We aim to provide a positive experience and are prepared to offer adjustments or accommodations to help you perform at your best. Adjustments (informal requests), such as extra preparation time or the option for micro breaks during interviews, and accommodations (formal requests), such as accessible communication supports or technology aids, are tailored to individual needs and role requirements. You will have the opportunity to request an adjustment or accommodation at any point throughout the recruitment process. You will have an opportunity to request an adjustment or accommodation at any point throughout the recruitment process. If you require support, please contact KPMG's Employee Relations Service team by calling 1-888-466-4778.

About KPMG

KPMG LLP is the Canadian member firm of KPMG International. We provide Audit, Tax, and Advisory services to many of the public and private business, not-for profit, and public sector organizations in Canada. Nationally, there are 40 offices and over 700 partners and 7,000 employees working together to help Canadian businesses achieve their goals. Leveraging the skills, knowledge and passion of our firm and our people allows us to serve our clients with uncompromising professionalism, cutting through complexity to provide valuable insight—in Canada and around the world. KPMG s.r.l./S.E.N.C.R.L. est le cabinet canadien membre de KPMG International Cooperative (« KPMG International »). Nous offrons des services professionnels en audit et en fiscalité ainsi que des services-conseils à une vaste clientèle composée notamment de sociétés ouvertes et fermées, d’organismes sans but lucratif et d’organisations du secteur public au Canada. KPMG compte 40 bureaux à l’échelle nationale, au sein desquels collaborent plus de 700 associés et 7 000 employés pour aider les sociétés canadiennes à atteindre leurs objectifs. Nous misons sur les compétences et le savoir-faire de notre équipe pour servir nos clients − au Canada et ailleurs dans le monde − avec rigueur et professionnalisme. Notre mission première : simplifier la complexité en proposant des perspectives éclairantes.