Online Chat Representative
Posted 6 days ago
Job Details
Location
Salary
24 to 32 per hour
Job Description
As a Chat Representative, you will engage with customers through online chat to address their inquiries, resolve issues, and provide information about products and services. Your role is critical in ensuring a seamless and positive customer experience while maintaining high standards of professionalism and accuracy.
Responsibilities
- Respond to customer inquiries via online chat in a timely and professional manner.
- Resolve customer issues and complaints efficiently while maintaining a positive and empathetic attitude.
- Provide information about products and services, and guide customers through various processes.
- Escalate complex issues to senior representatives or appropriate departments when necessary.
- Keep accurate records of customer interactions and transactions.
- Meet or exceed performance metrics related to response time, resolution time, and customer satisfaction.
- Stay updated on product knowledge and any changes in company policies or procedures.
Qualifications
- High school diploma or equivalent; bachelor’s degree preferred.
- Previous experience in customer service or a related field is an advantage.
- Strong written communication skills and keen attention to detail.
- Ability to handle multiple tasks and manage time effectively.
- Positive attitude and a strong dedication to customer satisfaction.
- Ability to remain calm and professional in stressful situations.
Skills
- Proficiency in using chat software and CRM systems.
- Excellent typing speed and accuracy.
- Strong problem-solving and critical-thinking abilities.
- Effective communication and interpersonal skills.
- Basic understanding of web-based technologies and troubleshooting.
Application closing date is 2025-04-27
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