Manager, Process Optimization

Work Location:
Toronto, Ontario, Canada

Hours:
37.5

Line of Business:
Human Resources

Pay Details:
$91,200 - $136,800 CAD

This role is eligible for a discretionary variable compensation award that considers business and individual performance.

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview

The Talent organization is the global function within Corporate HR, responsible for the enterprise talent strategy including Talent Management, Organizational Effectiveness, Talent Acquisition, Inclusion & Diversity and Learning & Development.

The Manager, Process Optimization position has an enterprise-wide mandate supporting Enterprise Learning & Development. Enterprise L&D is responsible for the strategic direction and establishment of learning and development solutions at TD; building capabilities for leaders and employees consistent with TD's business objectives and talent strategy, so all colleagues can thrive.

Role Description

Reporting to Sr. Manager, Learning Enablement, the Manager, Process Optimization is a global role responsible for the continuous improvement and streamlining of end-to-end learning operations across the Enterprise L&D function. Along with their focus on process optimization, the role will also be accountable for owning and maintaining Enterprise L&D's first line of defence and related business risk, control and adherence activities.

This role will work cross-functionally within Enterprise L&D and across HR to identify inefficiencies in existing workflows, own business-related risks and controls, and recommend improvements to optimize end-to-end L&D processes from intake/resourcing to learning needs analysis, design, development, and implementation/delivery. The successful candidate will implement data-driven and evidence-based solutions to achieve and sustain L&D operational excellence.

The ideal candidate possesses a breadth of experience across the project, change and risk management domains with expertise in end-to-end learning operations, design & development processes, data analytics tools & technologies, and process improvement and risk management methodologies.

Job Requirements

L&D Process Management:

• Lead the development of operating models that map current and future-state processes for functional areas within Enterprise L&D
• Collaborate with stakeholders across Enterprise L&D to understand business needs and align on optimization strategies
• Partner with HR, Compliance, and Finance teams to align learning operations with business objectives and regulatory requirements
• Lead process improvement initiatives using Lean, Six Sigma, or other methodologies
• Implement workflow automation to enhance efficiency
• Develop change management strategies to ensure smooth adoption of process changes
• Develop and track key performance indicators (KPIs) and leverage data analytics tools to measure process effectiveness and change impact
• Facilitate workshops, training, onboarding and knowledge-sharing sessions to promote and ensure adherence to L&D operations
• Monitor industry trends and best practices in process optimization and continuous improvement
• Stay updated on L&D best practices, digital learning trends, and financial-industry skill development needs

Business Governance & Controls:

• In support of the first line of defence, provide L&D leadership team with information, reporting and support to ensure operational risks are appropriately managed
• Own end-to-end first line risk management activities; work with control function partners (e.g., Risk, Legal, Compliance, AML and Audit) to assess risks, develop and implement proactive strategies, tactics and programs to effectively manage regulatory and governance issues
• Act as a business SME and technical lead on key control initiatives and implement policies/processes/initiatives to meet governance and control guidelines
• Ensure business continuity and disaster recovery plans are in place, maintained, and tested for satisfactory resiliency for critical L&D processes

Qualifications/Skills/Experience

• Bachelor's degree in Business, Operations Management, or a related field
• 10+ years of combined experience in business analysis and process management/improvement/optimization; experience in an HR or L&D governance context is highly desirable
• 5+ years of experience leading large-scale L&D projects and implementing curriculum on a global scale
• Strong knowledge of Lean, Six Sigma, and other process engineering methodologies (certifications such as Six Sigma Green/Black Belt are a plus)
• Strong working knowledge of change management (certifications such as Prosci are a bonus)
• Proficiency in data analysis and reporting tools such as Excel, SQL, Power BI, Tableau, and Visio
• Experience with automation and workflow tools
• Excellent analytical and problem-solving skills
• Strong verbal and written communication skills with ability to explain complex processes in a clear and logical manner
• Ability to lead cross-functional teams and manage stakeholders at all levels
• Ability to work collaboratively in a team-oriented environment while also being able to take initiative and work independently
• Exceptional attention to detail and commitment to maintaining the highest standards of operational excellence

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):
Sans Objet