Leadership Program Delivery Manager, Deloitte Global People

Job Type:Permanent
Work Model:Remote
Reference code:127480
Primary Location:Toronto, ON
All Available Locations:Toronto, ON; Burlington, ON; Calgary, AB; Edmonton, AB; Halifax, NS; Kitchener, ON; Ottawa, ON; St. John's, NL; Vancouver, BC; Victoria, BC

Our Purpose

At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization.
By living our Purpose, we will make an impact that matters.

• Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
• Experience a firm where wellness matters.
• Be expected to share your ideas and to make them a reality.

Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization.

What will your typical day look like?

Engaging, developing, and retaining talent is a game changer in today's competitive talent landscape - and is a top priority for Deloitte Global. This role will partner across the Leadership and Career Development portfolio, the Global People team and broader Deloitte network deliver and manage strategic talent development programs that create measurable and lasting results. You'll be charged with delivering the curriculum for our career acceleration programs including, but not limited to: career milestone programs, leadership development experience programs for high-potential leaders, skill development programs, and more. Over time, you'll be charged with measuring program effectiveness, improving processes, creating operational efficiencies, elevating existing programs, and innovating to deliver new programs that meet the dynamic needs of Deloitte Global.

Responsibilities will include:

Talent development program delivery

• Deliver and evaluate talent development programs, including but not limited to: skill development programs, career milestone programs, leadership development experience programs, etc.
• Project manage programs end-to-end, including project plan creation, execution, and tracking of desired outcomes and results.
• Align program delivery plans to talent development strategy.
• Implement/leverage talent development interventions, tools, and assessments as required to achieve desired program outcomes
• Manage program logistics and coordination in a hybrid format for virtual and live delivery
• Leverage technology to support programming for front-end user experience and back-end operational efficiencies

Facilitation

• Facilitate virtual and live sessions in preparation for, and as part of, program delivery
• Facilitate working sessions to co-create program design in collaboration with SMEs and stakeholders
• Lead program and project team meetings, provide regular updates to participants, leadership, and key stakeholders
• Deliver "train the trainer" sessions to upskill and empower other leaders to facilitate and/or play key roles in programs such as: program faculty advisors, coaches, sponsors, etc.

Relationship management & communications

• Manage relationships and partner closely with Leadership and Career Development Portfolio team, members of the Deloitte Global People team, talent/L&D leaders across the broader Deloitte network and additional cross-functional stakeholders
• Act as a trusted advisor and subject matter expert to build trust, engage in active listening, and provide objective and practical ideas and insights
• Owning communications for all programs including drafting PowerPoint briefings, stakeholder emails, program websites and technology, and more
• Serve as primary point of contact to manage internal/external vendor partnerships

About the team

The Global (DTTL) People team supports our talented, forward-thinking professionals with a broad range of development, well-being, and engagement programs to enhance their professional and personal journeys. We provide top-notch, leading-edge thinking and advisory support and partner with our businesses to ensure our professionals develop the right skills and talents to deliver on ambitious priorities.

Enough about us, let's talk about you

• Education: Bachelor's Degree in Human Resource Management, Industrial/Organizational Psychology, Instructional Design or related field preferred
• Years of Experience: 5+ years of program ownership, design and development in talent development, learning or related field
• Required Qualifications:
  • Demonstrated expertise in learning and development best practices and industry trends
  • Proven ability to design, implement and manage large-scale programs with high visibility
  • Strong facilitation and consultative skills; able to think strategically and execute flawlessly
  • Excellent organizational and project management skills
  • Strong strategic-thinking skills with an ability to identify, recommend, and collaborate with team members on process improvements and best practices
  • Excellent verbal and written communication skills; strong business writing skills required
  • High degree of confidentiality, exercising care in addressing issues
  • Ability to thrive in a high-performance environment; juggle competing demands, fast-paced, self-directed, agile, and comfortable working autonomously
  • Exhibits cross-cultural sensitivity
  • Affinity towards working in a continually evolving and often ambiguous environment requiring ingenuity, innovation, flexibility, and an entrepreneurial attitude
  • Highly self-motivated and able to drive results while working in a virtual team environment
  • Ability to work autonomously, with critical understanding of when to escalate matters for leadership approval

Preferred:

• Master's degree in industrial-Organizational (I-O) Psychology, Occupational Psychology, Organizational Behavior, or a related discipline
• Leadership and organizational coaching experience and/or certification in coaching field (International Coaching Federation or equivalent)
• Advanced ability working with stakeholders and leaders in a virtual and in-person environment
• Change management and process improvement experience is a plus
• Working with global, virtual and offshore teams is a plus as is experience working directly with internal/external clients
• Working knowledge of learning management systems and other learning technologies is a plus
• Prior consulting or professional services experience desired
• Proficiency with SharePoint and website design and maintenance
• Advanced experience creating compelling data visualizations

Total Rewards

The salary range for this position is $85,000 - $156,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.

Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. Some representative examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, 38+ days off (including 10 firm-wide closures known as "Deloitte Days"), flexible work arrangements and a hybrid work structure.

Our promise to our people: Deloitte is where potential comes to life.

Be yourself, and more.
We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.
You shape how we make impact.
Diverse perspectives and life experiences make us better. Whoever you are and wherever you're from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute.
Be the leader you want to be
Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.
Have as many careers as you want.
We are uniquely able to offer you new challenges and roles - and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.

The next step is yours

At Deloitte, we are all about doing business inclusively - that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan , Reconciliation Action Plan and the BlackNorth Initiative .
We encourage you to connect with us at accessiblecareers@deloitte.ca if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or indigenouscareers@deloitte.ca for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).
By applying to this job you will be assessed against the Deloitte Global Talent Standards. We've designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.
Deloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples. We are all Treaty people.

Job Segment: Drafting, Learning, Business Process, Program Manager, Relationship Manager, Engineering, Human Resources, Management, Customer Service