Global Senior Manager, Application Support Lead for Risk Apps (12 Month Contract)

Posted 12 hours ago

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Job Details

Full Time

Location

Toronto, ON

Job Description

Overview
At KPMG, you'll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world.

In this role, you will be responsible for providing technical support and troubleshooting for applications within our Global Quality and Risk Management Application portfolio. This role will require the candidate to work closely with end-users to resolve issues, perform root cause analysis, and implement solutions to prevent future incidents. Additionally, the individual will collaborate with the Risk Applications BAU Solution Delivery lead, other application development teams, Global Quality and Risk Management stakeholders, and other Global Technology and Knowledge teams to ensure smooth operations and customer satisfaction.

What you will do

Lead and mentor operational team to delivery operational excellence and ensure established processes and standards are adhered to
Partner with stakeholders, vendors, across technical functions, member firms, application development teams and our customers to advance solutions and support innovation, and work closely with the application development team to transition projects and solutions to operations.
Lead technical support and troubleshooting activities and perform root cause analysis to identify underlying causes of incident
Ongoing review of operational processes to ensure compliance and perform continuous process and product improvements as needed.
Ensure standard processes are followed across portfolio to ensure compliance with global security standards and ISQM-1 regulations, and coordinate and lead activities for SOQM and Information Protection Control reviews
Support monthly and annual budgeting and financial management and reporting activities, inclusive of recharges, Azure subscription costs, reconciliation and accruals and Partner with Global Procurement and Global Vendor Management teams to manage vendor relationships and contracts.

What you bring to the role

Minimum of 12 years of experience leading and providing Application Support and Operational service preferably with Risk Management applications
Bachelor's degree from an accredited college or university or equivalent work experience
Proven experience in leading application support and troubleshooting of complex Risk Applications globally with teams located across the globe.
Demonstrated technical knowledge and experience with application development CI/CD processes
Adept at triaging and resolving complex technical issues within a Microsoft Azure environment.
Thorough understanding of Cloud technologies, Network principles, Infrastructure services, usage of Agile methodology and have experience with Agile / Scrum / DevOps approach in the role of Application Support Owner to realize business value for the customer
Thorough knowledge of ITIL processes, SLA's and KPI's, cost of service, Risk and security excellent problem solving and analytical skills and proven ability to manage and set expectations with senior management stakeholders
Excellent communication skills with the ability to communicate to all levels of the organization and the ability to prioritize and and multi-task and manage competing priorities in a fast paced environment

Providing you with the support you need to be at your best
Our Values, The KPMG Way
Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters

KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice.

Adjustments and accommodations throughout the recruitment process
At KPMG, we are committed to fostering an inclusive recruitment process where all candidates can be themselves and excel. We aim to provide a positive experience and are prepared to offer adjustments or accommodations to help you perform at your best. Adjustments (informal requests), such as extra preparation time or the option for micro breaks during interviews, and accommodations (formal requests), such as accessible communication supports or technology aids, are tailored to individual needs and role requirements. You will have the opportunity to request an adjustment or accommodation at any point throughout the recruitment process. You will have an opportunity to request an adjustment or accommodation at any point throughout the recruitment process. If you require support, please contact KPMG's Employee Relations Service team by calling 1-888-466-4778.

About KPMG

KPMG LLP is the Canadian member firm of KPMG International. We provide Audit, Tax, and Advisory services to many of the public and private business, not-for profit, and public sector organizations in Canada. Nationally, there are 40 offices and over 700 partners and 7,000 employees working together to help Canadian businesses achieve their goals. Leveraging the skills, knowledge and passion of our firm and our people allows us to serve our clients with uncompromising professionalism, cutting through complexity to provide valuable insight—in Canada and around the world. KPMG s.r.l./S.E.N.C.R.L. est le cabinet canadien membre de KPMG International Cooperative (« KPMG International »). Nous offrons des services professionnels en audit et en fiscalité ainsi que des services-conseils à une vaste clientèle composée notamment de sociétés ouvertes et fermées, d’organismes sans but lucratif et d’organisations du secteur public au Canada. KPMG compte 40 bureaux à l’échelle nationale, au sein desquels collaborent plus de 700 associés et 7 000 employés pour aider les sociétés canadiennes à atteindre leurs objectifs. Nous misons sur les compétences et le savoir-faire de notre équipe pour servir nos clients − au Canada et ailleurs dans le monde − avec rigueur et professionnalisme. Notre mission première : simplifier la complexité en proposant des perspectives éclairantes.