Fort Frances - System Technician

Fort Frances - System Technician

Our Residential team is proud to offer our customers seamless and simple technology that fits into any lifestyle. Our Territory Sales teams work closely with our customers and offer a personalized face-to-face experience selling home services including Ignite TV, Internet, and Home Phone. We know that our customers rely on us to provide them with reliable connectivity, and we are committed to delivering the best customer experience, keeping Canadians connected to the people and things that matter most.

At Rogers, we believe in fostering an environment that inspires personal growth, building careers, and creating an inclusive future for everyone. If you're motivated to succeed, enjoy connecting with people, and working in a supportive team environment, consider building your career by joining our team!

We have an exciting opportunity for a System Technician working out of Fort Frances, ON , reporting to the Manager of Operations. The successful candidate will be responsible for beinga part of our team that supports millions of customers with Ignite high-speed Internet, Ignite TV, and home phone to keep Canadians connected to the people and things that matter most and also assist inthe construction and maintenance of our outside plant network to deliver an exceptional customer experience on a continual basis.

What's in it for you?

We believe in investing in our people and helping them reach their potential as valuable members of our team.

• Competitive Salary
  

• Enjoy discounts up to 50% off Blue Jays tickets, Rogers, and Fido Services, 25% off TSC items, and 20% discount on all wireless accessories sold in Rogers Stores.
  
• Health & Dental Benefits, Pension plan and Stock Matching options
  
• Growth & Development opportunities to grow in Field Operations
  
• Work for an organization committed to environmental protection
  
• We are an organization with a strong commitment to diversity and inclusion with diversity groups supporting equity - including groups representing People of Colour, 2SLGBRTQIA+, Indigenous Peoples, Persons with Disabilities, and Women
  

What you'll do

• Installation of Rogers Ignite products and services including Internet, Home phone, TV/streaming
  
• Servicing and maintaining products with in-home support for customers by educating them on the best Rogers has to offer
  
• Operate test equipment related to the maintenance of 2-way coaxial and fiber systems including system analyzers, field strength meters, TDR and locators
  
• Maintain accurate system records and support documentation regarding all work orders
  
• Work with various internal departments to collaborate and resolve complex, customer-impacting issues in an effective and timely manner
  
• Various other duties as required
  

What you bring

• A valid full class-5 driver's license
  
• Demonstrates behaviors, which support the Key Success Factors: Accountability, Adaptability & Customer 1st.
  
• Comfortable working outside year-round
  
• Ability to work various shifts including evenings, out-of-town work, rotational on-call duties, weekends and statutory holidays when required
  
• Physically able to perform all aspects of job including working at heights, heavy lifting up to 100lbs, and maneuvering through crawl spaces
  
• Customer-centric focus, and commitment to quality control excellence
  
• Technical acumen, with a desire to stay up-to-date on the latest industry trends
  
• Always performs work with safety on top of mind and adheres to all safety requirements
  

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

In certain provinces (e.g. British Columbia) you are required to obtain and maintain a valid security worker licence to perform your position's duties. If applicable, you must obtain the required license and provide proof of satisfactory to the Company that you have obtained it on or before your start date.

Schedule: Full time
Shift: No Selection
Length of Contract: Not Applicable (Regular Position)
Work Location: 1635 Paquette Road (7778), Thunder Bay, ON
Travel Requirements: No Selection
Posting Category/Function: No Selection & No Selection
Requisition ID: 315515

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ .

Posting Notes: Customer Experience

Location:
Thunder Bay, ON, CA

Being a Rogers team member comes with some great perks & benefits including:
• Health & well-being benefits
• Donation matching
• Paid time off for volunteering
• Wealth Accumulation including: Pension plan & Employee stock options
• Generous employee discounts
• Leadership development, Mentorship, and Coaching programs

*available for full-time and part-time permanent employees, some restrictions apply

Looking for career guidance and inspiration?

Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.

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