Firewall Operations Shift Lead, Deloitte Global Technology

Job Type:Permanent
Work Model:Remote
Reference code:127241
Primary Location:Toronto, ON
All Available Locations:Burlington, ON; Calgary, AB; Edmonton, AB; Halifax, NS; Kitchener, ON; Ottawa, ON; Toronto, ON; Vancouver, BC; Victoria, BC; Winnipeg, MB

Our Purpose

At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization.
By living our Purpose, we will make an impact that matters.

• Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
• Experience a firm where wellness matters.
• Be expected to share your ideas and to make them a reality.

What will your typical day look like?

The Firewall Operations Shift Lead is responsible for overseeing and managing the day-to-day operations of the firewall team during their assigned shift. This role ensures the security and integrity of the organization's network by maintaining and optimizing firewall configurations, responding to security incidents, and leading a team of engineers. The Shift Lead plays a critical role in maintaining a robust cybersecurity posture and ensuring compliance with industry standards. In this interesting and diverse role, you will:

• Lead and manage a team of firewall engineers during the assigned shift.
• Provide guidance, mentorship, and performance feedback to team members.
• Ensure effective communication and collaboration within the team and with other IT departments.
• Oversee the configuration, maintenance, and monitoring of firewall systems.
• Ensure firewall rules and policies are up-to-date and aligned with security best practices.
• Conduct regular audits and reviews of firewall configurations to identify and mitigate vulnerabilities.
• Lead the response to security incidents and breaches, ensuring timely and effective resolution.
• Coordinate with other IT and security teams to investigate and remediate incidents.
• Document incidents and create post-incident reports with recommendations for improvements.
• Develop and implement processes and procedures to enhance the efficiency of firewall operations.
• Monitor network traffic and firewall performance, identifying and addressing potential issues.
• Ensure compliance with industry standards and regulatory requirements (e.g., GDPR, HIPAA).
• Stay updated with the latest firewall technologies, threat landscapes, and security best practices.
• Identify opportunities for process improvements and implement changes to enhance security and efficiency.
• Participate in training and development programs to maintain and enhance technical skills.
• Prepare and present regular reports on firewall operations, incidents, and performance metrics.
• Maintain accurate and up-to-date documentation of firewall configurations, policies, and procedures.
• Ensure proper documentation of all changes and incidents in accordance with organizational policies.

About the team

Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.

Enough about us, let's talk about you

Required

• Bachelor's Degree/College Diploma in Computer Science or equivalent industry experience.
• 4+ years of hands on experience utilizing Checkpoint and Palo Alto in Firewall Operations.
• Expert level knowledge of Check Point firewalls including additional blades.
• Knowledge of Palo Alto and Cisco firewalls.
• Knowledge of LAN/WAN and network protocols.
• Knowledge of monitoring tools and commands to ensure quick resolution to issues.
• Advanced level skill in firewall policy management.Ability to manage support cases with external technology vendors.

Preferred

• Knowledge of server technologies is a plus.
• Knowledge of virtual technologies is a plus.

Total Rewards

The salary range for this position is $69,000 - $114,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.

Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. Some representative examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, 38+ days off (including 10 firm-wide closures known as "Deloitte Days"), flexible work arrangements and a hybrid work structure.

Our promise to our people: Deloitte is where potential comes to life.

Be yourself, and more.
We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.
You shape how we make impact.
Diverse perspectives and life experiences make us better. Whoever you are and wherever you're from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute.
Be the leader you want to be
Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.
Have as many careers as you want.
We are uniquely able to offer you new challenges and roles - and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.

The next step is yours

At Deloitte, we are all about doing business inclusively - that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan , Reconciliation Action Plan and the BlackNorth Initiative .
We encourage you to connect with us at accessiblecareers@deloitte.ca if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or indigenouscareers@deloitte.ca for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).
By applying to this job you will be assessed against the Deloitte Global Talent Standards. We've designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.
Deloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples. We are all Treaty people.

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