Security Dispatch - Mount Sinai Hospital - Full Time Continental Rotation

Overview

Paladin Security: Making the World a Safer and Friendlier Place! Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team! The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Job Skills / Requirements

Position: Dispatch Operator

Site: Mount Sinai Hospital - 600 University Avenue, Toronto

Status: Full Time

Hours: 12 Hours - Continental Rotation (0700-1900/1900-0700)
Averaging Agreement: Overtime is Averaging Agreement (AA) after 88 hours

Pay Rate: $24.21 /hr.
Posting Date: November 4th, 2024
Closing Date: November 22nd, 2024
Schedule Example:

Example First Week
Monday: (0700-1900)
Tuesday: (0700-1900)
Wednesday: Off
Thursday: Off
Friday: 1900-0700
Saturday: 1900-0700
Sunday: Off

Example Second Week
Monday: Off
Tuesday: Off
Wednesday:1900-0700
Thursday: 1900-0700
Friday: Off
Saturday: Off
Sunday: (0700-1900)

Please note that this is just an example and may not reflect your actual assigned schedule, which will be determined based on business needs.

Successful candidates will be asked to attend mandatory 5 day virtual and in-class training at our Etobicoke office


A Valid Immunization Record (Measles, mumps, rubella, varicella, and TB skin tests 1 and 2) is required prior to on boarding.

Are you interested in starting a career in a fast paced and growing industry? As a provider of security services to clients with complex security needs, Paladin Security Group is offering an exciting career opportunity for you to give back to your community, while developing skills for future careers. Our training programs are also a leader in the security industry, and they will help prepare you for advancements, as well as build your resume for a potential career in law enforcement.

Job Description: In this key role, you will oversee a state of the art healthcare Control Centre. Your role will be to monitor numerous systems including fire and life safety, access control and CCTV. You will assist in tracking and deployment of security staff and handle a variety of dispatch duties including incident call taking.

•Dispatch Security Guards to incidents, requests for assistance, emergencies, etc.
•Maintain control of access to and from the property
•Log details of radio transmission, telephone calls and verbal instructions
•Direct back-up support as necessary
•Inform management of major incidents
•Maintain the Camera Surveillance System
•Answer all incoming security telephone lines including the complex emergency telephone line.
•Ensure that security operations occur consistent with policy and procedures
•Perform other duties as assigned
Qualifications:


•Must demonstrate a high degree of professionalism
•Must have at least 1-2 years of prior dispatch or industry-related experience
•Experience in healthcare is considered an asset**
•Must have a strong command and fluency in the English language both written and verbal
•Must be able to work in a fast-paced dynamic environment
•Must be able to handle stress and pressure and make a sound decision under duress
•Must demonstrate high attention to detail / observational awareness
•Must demonstrate strong interpersonal skills and emotional intelligence and the ability to work productively and efficiently in a team
What You Need to Succeed:


•A minimum 1-2 years of dispatch experience
•A working knowledge of the Occupational Health & Safety Act
•Knowledge of Trespass to Property Act
•Previous dispatch experience in the emergency services setting such as Police, Fire, EMS
At the time of the interview applicant must be able to produce proof of completion of the following prerequisites:

•Immunization Record (Measles, Mumps, Rubella, Varicella, TB skin test 1 & 2)
•A Valid Ontario Security Guard License
•First Aid and CPR Level C
•2 COVID-19 Vaccinations proof
•Proficient in English (both oral and written)
•Must possess a valid G Class driver's license
•Minimum driving experience of 3 to 5 years
•Must provide driver's abstract
•No more than 2 minor convictions, no major convictions, and no more than 6 demerits in the last three years.
Additional prerequisites:

•Must be able to commute to Toronto for pre-deployment training (4 training days M-F)
•Must be able to provide certifications in Use of Force (UoF) and Management of Aggressive Behaviour (MOAB) from ASP provider. Other security providers different than the ASP will not be allowed and applicant will have to enroll into Paladin's UoF/MOAB training program prior to their onboarding training to ensure they meet the requirements of the position.
•Please be aware: The UoF/MOAB training is not paid as it is a pre-requisite, however Paladin will cover all of the costs of the training and will provide you with their certification upon succesful completion with a 6 month commitment to the position availability.
Why Paladin?

•Opportunities for advancement and growth (Growth in Within Policy)
•Free Uniforms
•Security license reimbursement
•Dry cleaning & hemming/tailoring allowance
•Paid vacation & sick days
•Additional perks!

Additional Information / Benefits

Paladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodation for people with disabilities through the interview process and while employed. If you require accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those applicants that are short-listed will be contacted for an interview.

Benefits: Medical Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days

This job reports to the Client Services Manager

This is a Full-Time position 1st Shift, 2nd Shift, 3rd Shift.

Number of Openings for this position: 1