Client Service Manager - Full Time - Hamilton

Overview

Paladin Security: Making the World a Safer and Friendlier Place! Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team! The Paladin Difference starts with our officers; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Job Skills / Requirements

Internal Posting Date: January 20th, 2025

Internal Closing Date: January 24th, 2025

This leadership position will champion the leadership and growth of Paladin Security Group's security programs for all Paladin health care and non-healthcare contracts in Hamilton, Ontario. You will be challenged to develop and coordinate implementation strategies to support all of our operations and security program; and developing the capacity of Paladin staff to respond effectively to security and life safety emergencies.

Why Choose Paladin

• Benefits & Other Perks
• Flexible Work Schedule
• Opportunities for Growth & Advancement
Job Description

• Assists in the development of short term and longer range goals and objectives, ensuring that such plans support the goals, policies and vision of Paladin Security Group
• Develops implements, maintains and evaluates the security programs for Paladin's contracts
• Oversees and schedule the appropriate resources to ensure all of the company's contractual obligations are met
• Takes ownership of staff and client issues and supports the timely response to both groups
• Develops and maintains excellent relationships with the clients in the portfolio
• Performs interviews to support Human Resources to ensure sufficient resources are available to meet the company's contractual obligations
• Ensures there are thorough site training and employee orientations programs in place at all sites within the portfolio
• Visits with clients and the staff assigned to the sites regularly and ensure the needs of both the client and staff are met
• Monitors all accounts receivable of clients within the portfolio and assists accounting when needed to ensure all accounts are kept up to date
Qualifications

• 3-5 years of industry experience in a leadership position is considered an important asset
• Class G Driver's License is required
• Experience with a Mobile Division is an asset
• Excellent interpersonal and communication skills
• High level of professionalism
• Ability to write comprehensive reports and maintain proper records
• Working knowledge of appropriate legislation and provincial/national standards on fire safety, building codes, security, and protection of privacy
• Must have strong leadership, social interaction and organizational skills
• Proficiency in Microsoft Office software
• Ability to write and present proposals to large organizations

Education Requirements (Any)

High School Diploma / GED
College/University Education

Additional Information / Benefits

Paladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Paid Vacation, Paid Sick Days, Paid Holidays

This job reports to the Director of Operations

This is a Full-Time position Monday to Friday 9AM - 5PM.

Number of Openings for this position: 1