Senior IT Continuity (Backup) Operations Engineer, Deloitte Global Technology

Job Type:Permanent
Work Model:Hybrid
Reference code:127382
Primary Location:Toronto, ON
All Available Locations:Edmonton, AB; Halifax, NS; Toronto, ON

Our Purpose

At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization.
By living our Purpose, we will make an impact that matters.

• Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
• Experience a firm where wellness matters.
• Be expected to share your ideas and to make them a reality.

Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization.

What will your typical day look like?

The GTI Senior IT Continuity (Backup) Operations Engineer role requires advanced skills that enable the individual to deliver a high level of service and to meet the expectations of the business within an agile framework. Advanced knowledge of core specialized and technical competencies is required, along with a very solid understanding of an enterprise IT infrastructure operational environment, adhering to industry's best practice. Specific responsibilities include:

• Support 24x365 backup operation and management
• Responsible for ensuring that we are adhering the backup policies and backup schedule.
• Assist with management of available capacity to ensure no delays are realized due to lack of resources. This will include compute, storage, and network bandwidth requirements.
• Able to provide architectural suggestions while on the architectural design discussion.
• Work with multiple teams to analyze and develop detailed plans for the migration of services to alternative hosting locations where applicable. Focus will be on cloud technologies.
• Communicate weekly updates to project manager on status of planning and migration activities.
• Where possible, identify improvements in migration processes and implement automation to reduce time and resources required to complete the tasks.
• For BCP services, assist continuity team on selecting the proper technology to ensure all SLAs for recovery are met.
• For BCP services, following migration activities, work with the appropriate business operations personnel to ensure proper continuity testing has been completed and signed off.
• Ensure all change management processes are followed as required.
• Ensure all asset management processes are followed as required, including the decommissioning and disposal of equipment no longer used.
• Apart from migration, manage health checks of backup and replication every day, and fix any issue that arises to ensure backup and replication SLAs are met
• Configure backups and perform restore as and when needed.
• Monitor the Service Now.
• Participate in planned maintenance activities
• Participate in a 24x7x365 on-call rotation
• Respond to and manage service issues and problems
• Responsible for awareness and compliance to policy and guidelines
• Report any breaches in information security or policies
• Identify repeatable operational tasks and issues; create automated resolutions to these situations to reduce operational overhead within the virtualization function as well as other enabling areas as required.
• Optimization and performance of hardware infrastructure.

About the team

Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.

Enough about us, let's talk about you

Do you possess the following?:

Bachelor's Degree (or 7+ years' experience in a medium to large Microsoft shop) in Computer Science/Engineering or a related field.
Professional Qualifications are preferred, including:

• Cloud administration ( Azure, AWS & GCP)
• Microsoft - Windows Server, SQL Server
• VEEAM Backup & Recovery
• Zerto
• In-depth knowledge of Microsoft Windows Operating Systems, some experience with Linux is a plus.In-depth knowledge of cloud vendors and technology, specifically Microsoft Azure, AWS and GCP
• In-depth knowledge of replication technologies including both on and off premises, ideally Zerto and Microsoft ASR experience.
• General knowledge of, VMware, Microsoft SQL Servers and Oracle Servers is a plus
• Experience working in an environment that has embraced a DevOps approach to service delivery is a plus
• Effective analytical, troubleshooting, and problem-solving skills.
• Self-motivated and self-starter, able to work independently with minimal direction.
• Detailed understanding and ability to operate within a process-driven organization.
• Sensitivity and cultural awareness are essential as the role will involve contact with a variety of people around the globe.
• Discipline and experience in recognizing and handling confidential and sensitive information.
• Excellent time management and attention to detail is essential.

Total Rewards

The salary range for this position is $69,000 - $114,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.

Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. Some representative examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, 38+ days off (including 10 firm-wide closures known as "Deloitte Days"), flexible work arrangements and a hybrid work structure.

Our promise to our people: Deloitte is where potential comes to life.

Be yourself, and more.
We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.
You shape how we make impact.
Diverse perspectives and life experiences make us better. Whoever you are and wherever you're from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute.
Be the leader you want to be
Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.
Have as many careers as you want.
We are uniquely able to offer you new challenges and roles - and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.

The next step is yours

At Deloitte, we are all about doing business inclusively - that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan , Reconciliation Action Plan and the BlackNorth Initiative .
We encourage you to connect with us at accessiblecareers@deloitte.ca if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or indigenouscareers@deloitte.ca for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).
By applying to this job you will be assessed against the Deloitte Global Talent Standards. We've designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.
Deloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples. We are all Treaty people.

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